Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Regina Reckers

Kettering,OH

Summary

Dedicated and driven college graduate consistently achieved a GPA above 3.0 throughout the academic journey. Demonstrated strong commitment to academic excellence and a passion for learning. Proven ability to effectively manage time and prioritize tasks, resulting in successful completion of coursework and assignments. Committed to applying a solid academic foundation and strong work ethic to contribute positively to a dynamic and challenging professional environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

School bus driver

First Student
08.2015 - 09.2020
  • Maintained consistent on-time deliveries while transporting children safely.
  • Performed daily inspections ensuring bus safety.
  • Participated in training sessions.
  • Assisted other drivers on their route in the event of mechanical breakdown or delay

Customer Service Representative

Asurion
07.2015 - 02.2016
  • Assisted customers in troubleshooting their DirecTV service
  • Ensured compliance with privacy guidelines through customer account verification.
  • Participated in regular meetings with team members and supervisors to enhance customer service.
  • Documented calls thoroughly to enhance agent communication.
  • Resolved billing discrepancies and issued credits for overpayments.

Customer Service Representative

Columbia Sportswear
02.2015 - 07.2015
  • Guided customers to locate products that enhance their active lifestyle.
  • Helped team maintain prompt service at checkout counters.
  • Ensured fitting rooms stayed clean, aiding customers in selections.
  • Labeled products accurately and systematically.

Package Handler

Ups
06.2006 - 12.2011
  • Sorted parcels according to designated zip codes for accurate delivery.
  • Maintained adherence to safety procedures during package leaks.
  • Participated in hazmat instruction sessions guaranteeing correct handling of dangerous materials.
  • Informed leadership regarding significant shipments for efficient allocation of workforce.

Assistant Manager

Dominos Pizza
03.1998 - 06.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Telemarketer

Fidelity Mortgage
02.2001 - 06.2002
  • Engaged with potential borrowers to discuss home loan refinancing.
  • Met weekly sales targets by cultivating strong customer relationships.
  • Acquired essential data to facilitate loan officer's preapproval process.
  • Increased sales through teamwork with colleagues and management.

Education

Bachelor Of Science - Psychology

University of Phoenix-Online Campus
07.2013

Associates Of Arts - Healthcare Administration

University of Phoenix, Online Campus
05.2011

Skills

  • Communication
  • Organization
  • Teamwork
  • Work ethic

Certification

  • CDL B
  • Driver's License
  • School Bus Endorsement
  • Passenger Endorsement

Timeline

School bus driver

First Student
08.2015 - 09.2020

Customer Service Representative

Asurion
07.2015 - 02.2016

Customer Service Representative

Columbia Sportswear
02.2015 - 07.2015

Package Handler

Ups
06.2006 - 12.2011

Telemarketer

Fidelity Mortgage
02.2001 - 06.2002

Assistant Manager

Dominos Pizza
03.1998 - 06.2006

Bachelor Of Science - Psychology

University of Phoenix-Online Campus

Associates Of Arts - Healthcare Administration

University of Phoenix, Online Campus

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Regina Reckers