Regina Reyes
SAN Bernardino,CA
Overview
5
5
years of professional experience
Work History
Promoter
Royal Caribbean International
Mexico City
06.2012 - 07.2015
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Identified potential marketing opportunities to increase brand awareness.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
Customer Service Representative
Ria
Fontana, CA
07.2010 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Skills
- Effective Communication
- Customer Engagement
- Exceptional communication
- Flyer distribution
Timeline
Promoter
Royal Caribbean International
06.2012 - 07.2015
Customer Service Representative
Ria
07.2010 - 03.2012