Summary
Overview
Work History
Education
Timeline
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Regina Reynolds

Customer Service Technical Support Associate
Waco,TX

Summary

Detail-oriented Gallery Assistant offering fantastic client relationship skills and knowledge of modern collection software. Successful at designing and implementing innovative systems of organization. Specialized in artwork and exhibition planning.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

17
17
years of professional experience

Work History

Art Gallery Curator

Jane Doe Gallery
Galveston, United States
05.2015 - Current
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
  • Entered financial transaction data into spreadsheets to maintain accurate financial records for accounting and tax functions.
  • Tracked gallery artwork and recorded sold and removed items to maintain accurate physical and financial inventory.
  • Maintained safety and accuracy of shipments of works of art and curated collections.
  • Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
  • Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
  • Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.

Technical Customer Service Representative

Fry's Electronics Inc.
Webster, TX
08.2015 - 04.2018
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Housekeeper

Rental Clean
The Colony, TX
06.2010 - 08.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned elevators, glass and planters in public areas.

Barista

Daily Grind
The Colony, TX
06.2008 - 05.2010
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

The Colony High School
The Colony, TX
05.2001 -

Timeline

Technical Customer Service Representative

Fry's Electronics Inc.
08.2015 - 04.2018

Art Gallery Curator

Jane Doe Gallery
05.2015 - Current

Housekeeper

Rental Clean
06.2010 - 08.2015

Barista

Daily Grind
06.2008 - 05.2010

High School Diploma -

The Colony High School
05.2001 -

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Regina ReynoldsCustomer Service Technical Support Associate