Regina Rivera
Oak Park,IL
Summary
Enthusiastic and driven candidate with proven experience in customer service, efficiency, and organization. A valuable team member dedicated to learning and adapting to any workplace, with a positive and helpful demeanor. Has a love of books, eagerness to learn, and extensive customer service, organization and managerial experience. A great fit for the materials handling clerk position at the Oak Park Public Library. Professional and personal references available upon request.
Overview
10
10
years of professional experience
Work History
Kitchen Coach/Bakery Front of House Manager
Happy Apple Pie Shop
02.2017 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees with varying degrees of abilities and disabilities.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Trained staff on proper cooking procedures as well as safety regulations.
- Adhered to safe work practices and food safety regulations.
- Motivated staff to perform at peak efficiency and quality.
Pizza Maker/Customer Service Representative
Domino's Pizza
10.2013 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Fast Food Crew Member
BZ Red Hot's, Brookfield Zoo
04.2013 - 10.2013
- Took orders, prepared meals, and collected payments.
- Worked front counter, back of house, and other areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL08.2012
Skills
- POS Terminal Operation
- Coaching and Training
- Quality Control
- Maintaining Clean Work Areas
- Quality Standards
- Staff Supervision
- Teamwork and Collaboration
- Managing Deliveries
- Calm and Pleasant Demeanor
- ServSafe manager certified
Timeline
Kitchen Coach/Bakery Front of House Manager
Happy Apple Pie Shop
02.2017 - Current
Pizza Maker/Customer Service Representative
Domino's Pizza
10.2013 - 02.2017
Fast Food Crew Member
BZ Red Hot's, Brookfield Zoo
04.2013 - 10.2013
High School Diploma -
Oak Park And River Forest High School
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