Regina Rivera
Senoia,GA
Summary
Highly knowledgeable Veterans Service Representative. Possess deep understanding of veterans benefits and services, coupled with a strong ability to advocate for clients. Able to effectively communicate complex information in an easily understandable manner, demonstrating both compassion and patience. Demonstrated positive impact at previous roles through development of effective strategies for veteran assistance programs.
Overview
10
10
years of professional experience
Work History
FOH Staff Member
Chick-fil-A
Senoia, GA
08.2024 - Current
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of dining area, including tables and floors.
- Provided accurate order taking and cashiering services.
- Processed payments accurately using POS system.
- Adhered to company policies regarding sanitation standards at all times.
- Conducted regular checks on restrooms to maintain a clean environment.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Delivered guest orders to correct tables or take-out counter.
Frontline Cashier
Sam's club
Sharpsburg, USA
07.2024 - 08.2024
- Customer service: Greeted customers and answered questions in a courteous manner.
- Handled returns and exchanges of merchandise in an efficient manner.
- Processed customer payments using cash, credit cards, and other payment methods.
VSR Veteran Service Representative GS 10
VBA/Oakland
Oakland
11.2021 - 05.2024
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Assisted veterans in preparing documents required for benefit claims.
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Exam liaison, back up with research, to contractors and MDEO, Homeless coordinator.
Advanced MSA GS 5
VA /McClellan CA
McClellan, USA
04.2021 - 11.2021
- Responsible for calling veteran scheduling appointments in community with a provider that is in network, which includes interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Processing referrals to providers for veterans to be seen outside of the veteran administration, input data into CPRS systems, HSRM, PPMS, TRIWEST
- Provide customer service
- Monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed to obtain appropriate workload credit
Advanced MSA GS 5
VA/ WJB Dorn SC/ NVCC
Dorn, USA
01.2017 - 04.2021
- Responsible for calling veteran scheduling appointments in community with a provider that is in network, which includes interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Processing referrals to providers for veterans to be seen outside of the Veteran Administration, inputting data into CPRS systems, HSRM, PPMS, and TRIWEST.
- Provide customer service.
- Monitored appointment processes thoroughly to secure accurate workload documentation.
Seasonal work
USPS
Columbia, USA
11.2016 - 01.2017
- Performed a variety of clerical duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution
- Load mail onto automated equipment, pulling out non-process able items; entering sort plan and started equipment monitored the flow of mail to ensure continuous feed; sweeps separated mail from bin stackers and stops equipment when distribution run or operation was completed
Shipping and receiving Clerk
TIYA/CB&I
Ft. Benning, USA
04.2015 - 08.2016
- Responsible for maintaining data pertaining to the upkeep of military grounds keeping equipment logs
- Time keeping of sixty employees daily work logs
- Provide accurate accountability of work orders from daily schedules
- Monitor grounds for hazardous waste and storm drain policies
Education
Bachelor's Degree - Business Management
Troy State University
AL01.2014
Skills
- Bilingual Spanish-speaking
- Payment Processing
- Stock management
- Behavioral health services
- Medical Services Administration
- Scheduling services
- Clinical Services
- Customer services and information
Timeline
FOH Staff Member
Chick-fil-A
08.2024 - Current
Frontline Cashier
Sam's club
07.2024 - 08.2024
VSR Veteran Service Representative GS 10
VBA/Oakland
11.2021 - 05.2024
Advanced MSA GS 5
VA /McClellan CA
04.2021 - 11.2021
Advanced MSA GS 5
VA/ WJB Dorn SC/ NVCC
01.2017 - 04.2021
Seasonal work
USPS
11.2016 - 01.2017
Shipping and receiving Clerk
TIYA/CB&I
04.2015 - 08.2016
Bachelor's Degree - Business Management
Troy State University
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Clint CaplesClint Caples
Senior Product Manager at Remmert and CompanySenior Product Manager at Remmert and Company