Regina Robertson
Rocky Mount,VA
Summary
Dynamic and detail-oriented professional with a strong background in healthcare and customer service, notably at Intercept Health. Proven ability to enhance patient experiences through effective communication and problem-solving. Skilled in managing patient information and fostering teamwork, while maintaining a friendly demeanor and attention to detail in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Therapeutic Foster
Intercept Health
- Exhibited strong drive and commitment to responsibilities.
- Worked effectively in fast-paced environments.
- Showcased skill in functioning solo and within group settings.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Elderly Caregiver
Neighbor (Dalphia Furrow)
04.2025 - 09.2025
- Provided compassionate support for daily living activities, ensuring comfort and dignity for clients.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Coordinated transportation for medical appointments, enhancing access to necessary healthcare services.
- Monitored vital signs and reported changes in health status to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families, addressing individual needs and preferences.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Patient Access Representative
Carilion
06.1995 - 07.2006
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Facilitated insurance verification, enhancing patient understanding of coverage options.
- Utilized electronic health record systems to maintain and update patient information efficiently.
- Assisted patients in navigating appointment scheduling, improving overall access to services.
- Collaborated with clinical staff to streamline communication and enhance patient experience.
- Trained new employees on registration procedures and best practices for effective patient interaction.
- Addressed patient inquiries promptly, fostering a welcoming environment and supporting service excellence.
- Implemented process improvements that increased efficiency in handling patient check-in workflows.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Convenience Store Clerk
Minute Market
06.2000 - 05.2004
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Maintained cleanliness and organization of store displays and inventory areas.
- Operated point-of-sale system efficiently, processing cash and card transactions accurately.
- Monitored stock levels, restocking shelves to meet customer demand promptly.
- Enforced store policies regarding safety and security protocols consistently.
Education
Associate of Science - Medical Office Administration
ECPI
Roanoke, Victoria 01.1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
Timeline
Elderly Caregiver
Neighbor (Dalphia Furrow)
04.2025 - 09.2025
Convenience Store Clerk
Minute Market
06.2000 - 05.2004
Patient Access Representative
Carilion
06.1995 - 07.2006
Therapeutic Foster
Intercept Health
Associate of Science - Medical Office Administration
ECPI