REGINA ROBINSON
Phoenix,AZ
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
17
17
years of professional experience
Work History
Home Care Provider
Endeavor in Home care
Phoenix, AZ
10.2022 - 12.2022
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Health Care Aide Provider
Senior Helpers Of Tempe
Tempe, AZ
03.2022 - 05.2022
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician. meal prepartion Housekeeping duties,such as Laundry and grocery shopping Administering medication.
Amazon Picker Shop for Costmers
Amazon
Phoenix, AZ
01.2019 - 06.2019
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
Passenger Service Assistant Coordinator/Lead Customer Service Agent
Prospect Airport Services
Phoenix, AZ
11.2017 - 12.2018
- Greeted passengers and provided assistance with check-in procedures.
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Verified passenger identification documents for international travel. Assuring passengers arrived to te appropriate gate on time.
- passenger wheelchair assistance to passengers with staff,provide support and guidance to passengers and staff.
Mail Clerk
Randstad Staffing, Cincinna OH
Cincinnati, OH
01.2006 - 07.2017
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Maintained records of all incoming and outgoing mail packages.
- Sort and package mail vouchers.
- process income tax forms,checks and vouchers
- 1099 forms,1040 tax forms.
Education
Associate of Arts - Cosmetology Education
01-2021
Accredited Phlebotomy Program
01-2012
Skills
- Respite Care
- Attention to detail
- Time management
- Client care
- Customer Services great skills
- Customer satisfaction measurement
- Strong negotiation
- Decision Making Aptitude
- Networking capabilities
- Patience and Tolerance
- Consulting
- Respect others
- kind and courtesy
Affiliations
- I love to go to Church i sing in the Choir,i am on the prayer ministry, minister,ministry.
- i give back in my community,i enjoy helping people.
- i love to shop i love to eat good food try different recipes to cook . read a good book go out to music fest festivals in most's all traveling.
Timeline
Home Care Provider - Endeavor in Home care
10.2022 - 12.2022
Health Care Aide Provider - Senior Helpers Of Tempe
03.2022 - 05.2022
Amazon Picker Shop for Costmers - Amazon
01.2019 - 06.2019
Passenger Service Assistant Coordinator/Lead Customer Service Agent - Prospect Airport Services
11.2017 - 12.2018
Mail Clerk - Randstad Staffing, Cincinna OH
01.2006 - 07.2017
The Studio Academy of Beauty - Associate of Arts, Cosmetology Education
Lincoln College of Technology Cincinnati - , Accredited Phlebotomy Program
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