Regina Rojas
San Jose,CA
Summary
Highly organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Motivated to learn,grow and excel in a career as a PSR III.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Los Olivos Women's Medical Group
Los Gatos, CA
02.2016 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Took copayments and compiled daily financial records.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services
- Establish and maintains effective working relationships with physicians, staff and other departments
- Performs any and all duties as directed by management
- Ability to multi-task, have attention to detail, strong organization skills, and a team player
- Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations
- Reviewed and corrected claim errors to facilitate smooth processing.
Patient Service Representative
San Jose Medical Group
San Jose, CA
10.2006 - 02.2016
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Reviewed and corrected claim errors to facilitate smooth processing.
Education
Medical Reception Certificate - Medical Reception
De Anza College
Cupertino, CA06.2006
Skills
- Strong multi-tasker
- Scheduled new, follow up and referral appointments with confirmation contact
- Great communications skills
- Ability to effectively organize and prioritize tasks in order to complete assignments within time allotted and maintain standard work flow
- Patient registration & payment collection
- Performs C-I-CARE
- Identifies accepted insurance plans and those requiring referrals
- Epic knowledge
- HIPPA Compliance
- Performed new hire training
Timeline
Patient Service Representative
Los Olivos Women's Medical Group
02.2016 - Current
Patient Service Representative
San Jose Medical Group
10.2006 - 02.2016
Medical Reception Certificate - Medical Reception
De Anza College
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