Regina Rosado
Summary
Hardworking professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physical Therapy Support Specialist
Concentra
04.2022 - Current
- Receptionist to center therapy director and occupational therapist
- Knowledge of OccuSource and AllScripts for patient data entry; (EMR systems)
- Obtains authorization for referrals and schedules appointments accordingly
- Communicates with stakeholders, payors, and employers as appropriate
- Responsible for daily completion of assigned patient referrals, while meeting production requirements
- Certified in BAT and DS in Texas
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized and detail-oriented with a strong work ethic.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Delivery Driver
Tomlinson's Pet Store
10.2020 - 05.2022
- Provided exceptional service to customers in store and out of store
- Work with all staff members in a manner that contributes to the success of the entire team
- Help train new delivery drivers
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Catering Coordinator
Royal Fig Catering
02.2020 - 07.2020
- Coordinated events with clients and achieved long standing accounts with them
- Controlled food costs and usage of products through procedures to ensure quality and standards
- Ensured all catered events, products and displays were consistently prepared and served according to recipes
- Being the eyes and ears on the ground, relaying information to and from clients and vendors to our Account Managers to help optimize the client meal experience
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Manager
Cafe Express
11.2016 - 02.2020
- Directed a team during the process of opening a new restaurant and designed a training program for new team members
- Ensures all Occupational Safety and Health Act, local health, and safety codes, as well as the company safety and security policies, are being adhered to
- Ensures that the restaurant is following the preventative maintenance program with regards to facility, equipment, and building maintenance
- Takes appropriate actions to ensure the restaurant's vision and associated targets are met shift by shift
- Solves shift related problems, identifies opportunities and communicates well to the General Manager about how restaurant can improve performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Shipping Clerk
G & K Services
01.2015 - 11.2016
- Established new accounts with emblem designs and ordering
- Organized garments to be sent out to multiple locations to help with company work load
- Corresponded with other departments when needed to fill demands or staffing needs
- Works with appropriate personnel to clear financial or export holds on shipments
- Tracks, logs, issues, and adjusts inventory which is shipped, received, or consumed by engineering/production needs
- Inspects incoming and outgoing shipments for damages, defects, records discrepancies and notifies appropriate personnel of issues
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Education
Certification in Medical Billing and Coding -
Southern Careers Institute
Austin, TX02.2025
Skills
- Administrative Experience
- Strategic planner
- Medical records management
- Microsoft systems
- Insurance Verification
- Phone etiquette
- EMR / EHR
- Billing support
- Medical billing
- Appointment management/scheduling
- Front desk operations
- Account management
- Patient relations
Certification
- Driver's License, Valid
- CPR Certification, 07/01/24-07/01/26
Timeline
Physical Therapy Support Specialist
Concentra
04.2022 - Current
Delivery Driver
Tomlinson's Pet Store
10.2020 - 05.2022
Catering Coordinator
Royal Fig Catering
02.2020 - 07.2020
Manager
Cafe Express
11.2016 - 02.2020
Shipping Clerk
G & K Services
01.2015 - 11.2016
- Driver's License, Valid
- CPR Certification, 07/01/24-07/01/26
Certification in Medical Billing and Coding -
Southern Careers Institute
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