Regina Ross
Bloomington,IL
Summary
I'm an administrative professional dedicated to cultivating positive customer, staff and management connections. I come highly-developed as a communicator with outstanding skills in complex problem-solving and conflict resolution regarding diversity. I'm dedicated with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Also polished in managing client relations and committed to maximizing company professionalism.
Overview
20
20
years of professional experience
Work History
Receiver and Dispatcher
Rivian
06.2022 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- SAP
Administrative Assistant to the Chief Of Police
City Of Bloomington
10.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Conducted research for project proposals, compiling information that supported winning bids.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Claims Associate
State Farm
11.2019 - 06.2022
- Determined liability, compensability and benefits due on each claim.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Investigated and analyzed reports.
Jail Booking Clerk
McLean County Sheriff's Dept.
10.2015 - 09.2017
- Verified paperwork completeness and accuracy to proactively correct missing information.
- Set up new files in computer system with dates, personal details and other required documents.
- Processed various forms of payment for inmates bonds
- Prepared bond paperwork for inmate release and placement
- Managed weekly inventory and supply tracking, noting items requiring reorder.
Housing Choice Voucher Specialist
Dupage Housing Authority
06.2013 - 06.2015
- Communicated with public social and welfare agencies to obtain and provide verification of client income information.
- Assigned, administered and monitored social work cases for individuals and families.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Performed statistical collection to track tenant communication and applicant data.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
Housing Choice Voucher Specialist
Housing Authority of Elgin
03.2005 - 01.2012
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Implemented property inspection procedures to maintain compliance with housing codes.
- SAP used to order maintenance supplies.
- Performed quarterly inventory counts and ordered materials.
Education
Some College (No Degree) - Elementary Education
Waubonsee Community College
Sugar Grove, ILSkills
- Customer Service
- Leadership Qualities
- Data Entry
- Strong Problem Solver
- Excel spreadsheets
- Data organization
- Microsoft PowerPoint
- Schedule Management
- Confidential Document Control
- Resourceful
- Prioritization
- Meticulous attention to detail
Additional Information
REFERENCES
Joshua Gardner
309-706-4614
Group Leader Rivian
Delmarshay Ross
309-212-2047
Material Handling Analyst Rivian
Timeline
Administrative Assistant to the Chief Of Police
City Of Bloomington
10.2022 - 06.2023
Receiver and Dispatcher
Rivian
06.2022 - Current
Claims Associate
State Farm
11.2019 - 06.2022
Jail Booking Clerk
McLean County Sheriff's Dept.
10.2015 - 09.2017
Housing Choice Voucher Specialist
Dupage Housing Authority
06.2013 - 06.2015
Housing Choice Voucher Specialist
Housing Authority of Elgin
03.2005 - 01.2012
Some College (No Degree) - Elementary Education
Waubonsee Community College
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