Regina Rossi
Medford,MA
Summary
Detail-oriented marketing and event professional with a robust background in luxury hospitality, recognized for blending critical and creative thinking to drive impactful results. Proven expertise in developing and executing innovative ideas that elevate brand presence and create unforgettable experiences. Strong ability to adapt to dynamic environments while maintaining a focus on delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Event Services Manager – Programming
The 'Quin House
04.2024 - Current
- Responsible for the planning and execution of member events, overseeing event operations from load in to load out, including managing vendors and talent, offering alternative solutions and instructing support staff.
- Provide post event recaps and review strategies to improve procedures and budget.
- Maintain thorough communication with department stakeholders while balancing multiple events and program details at once.
- Implement innovative ways to enhance event offerings based on event trends and past event data
Promotions and Special Events Manager
Encore Boston Harbor
11.2023 - 04.2024
- Manage the operation of the Special Events & Promotions department while hiring, onboarding, and training new team members.
- Proof all marketing communications to ensure programs are portrayed accurately and desirably.
- Research new initiatives and systems to ensure events and promotions are executed as efficiently and effectively as possible.
- Conceptualize enticing promotional and marketing event programming ranging from tournaments, galas, receptions, wine dinners, social experiences, live entertainment, sporting events, casino floor promotions, venue openings, and meet and greets.
- Conduct cross department informational meetings to communicate and convey all upcoming event details.
Promotions Shift Manager
Encore Boston Harbor
01.2021 - 11.2023
- Managed promotional systems, initiating upgrades and improvements when necessary.
- Conceptualized enticing promotional events for monthly calendar by determining insights on past events profitability.
- Proofed monthly mail, email, and collateral to ensure all communications were cohesive and aligned with planned promotions and events.
- Established scheduling, conducted team training, and created Standard Operating Procedures to contribute to overall success and consistency of department.
Special Events Specialist
Encore Boston Harbor
04.2019 - 01.2021
- Contributed to the successful pre- planning and execution of opening-day operations for the casino’s grand opening.
- Built a network of preferred local vendors and maintained positive working relationships to deliver contrast to each event
- Created presentations and creative briefs for upcoming event consideration to include relevant themes, entertainment, and budgeting options.
- Communicated expectations and event logistics to partnering departments, and initiated event marketing collateral utilizing Asana to ensure events are up to standard.
Bartender
W Boston
05.2015 - 04.2019
- Worked alongside F&B team to curate offerings, maintaining brand standards in an extremely high- volume outlet.
- Provided excellent customer service to both hotel guests and local clientele while collaborating with multiple hotel departments to execute goals.
Marketing Ambassador
W Boston
05.2018 - 11.2018
- Assisted with budget tracking and vendor management to support the hotel renovation launch event.
- Maintained message board graphics throughout hotel, producing relevant content by utilizing InDesign to promote current hotel happenings.
- Managed social media content, comments, and posts, including responding to TripAdvisor guest reviews.
Front Desk Agent, Concierge, Bartender
Westin Copley Place
01.2013 - 05.2015
- Provided detailed steps of service, managed room inventory and guest requests, while proactively aiding guests concerns.
- Established relationships and a loyal client base by introducing guests to property programs.
- Continuously shared new concepts to upsell hotel entities, working towards hotel financial goals.
Education
Associate’s Degree - Fashion Merchandising, Marketing
Bay State College
Boston, MASkills
- Project Management
- Creative Thinking & Problem Solving
- Event Management
- Asana, PowerPoint, Excel, Canva
- Communication
- Hospitality Minded
Timeline
Event Services Manager – Programming
The 'Quin House
04.2024 - Current
Promotions and Special Events Manager
Encore Boston Harbor
11.2023 - 04.2024
Promotions Shift Manager
Encore Boston Harbor
01.2021 - 11.2023
Special Events Specialist
Encore Boston Harbor
04.2019 - 01.2021
Marketing Ambassador
W Boston
05.2018 - 11.2018
Bartender
W Boston
05.2015 - 04.2019
Front Desk Agent, Concierge, Bartender
Westin Copley Place
01.2013 - 05.2015
Associate’s Degree - Fashion Merchandising, Marketing
Bay State College
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