Regina Rush

• Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
• Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
• Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
• Reduced turnaround time for claim resolutions by implementing a systematic approach to reviewing and processing claims.
• Designed and executed a project to streamline customer support call management.

• Developed a reputation for exceptional attention to detail in claim reviews, ensuring accuracy at every stage of the process.
• Adapted quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
• Provided mentorship to new hires, sharing knowledge and experience in order to expedite their learning curve within the role.
• Completed comprehensive coverage investigations to afford, disclaim or deny claims per policy terms.

• Demonstrated strong attention to detail while reviewing policy coverage information, ensuring accurate application of benefits according to contractual provisions.
• Examined claims forms and other records to determine insurance coverage.
• Reduced fraudulent claim payouts by diligently identifying potential fraud indicators and collaborating with the Special Investigation Unit.

• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
• Upheld company standards in all customer interactions by consistently enforcing established guidelines during call evaluations.
• Conducted regular file audits to identify areas of improvement, leading to increased customer satisfaction levels.

• Led thorough investigations to determine shared responsibility in incidents involving multiple parties, analyzing evidence, and gathering testimony to identify liability distribution.

• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Provided exceptional customer service, addressing concerns, and answering questions promptly.

• Received and logged new auto insurance claims, collecting essential incident details such as date, location, and involved parties.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Contributed in San Diego office over twelve months addressing staffing needs.