Regina Sanchez
Irving,TX
Summary
Property Manager at Tropicana Properties, adept in strategic planning and problem resolution, enhanced tenant satisfaction and streamlined operations. Fluent in English/Spanish, my expertise in database administration and communication skills drove operational efficiencies. Achieved significant improvements in financial reporting accuracy and customer relations, demonstrating a proactive approach to property and office management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Tropicana Properties
03.2023 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Sr. Laser Technician
All About Me Laser Med Spa
07.2018 - 03.2023
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Carried out administrative tasks, including product inventory checks, and charting..
- Discussed procedures and treatment options with clients.
- Executed laser hair removal and microneedling procedures.
- Performed consultations for patients before scheduling treatments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
Office Manager
Dr. Vargas Family Dentistry
07.2016 - 03.2018
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using SoftDent software.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Assistant Manager
Agave Restaurant And Bar
06.2015 - 07.2016
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
El Paso Community College
El Paso, TX08.2014
Montwood High School
El Paso, TX05.2014
Skills
- Computer Proficiency
- Problem resolution
- Communication Skills
- Fluent in English/Spanish
- Office administration
- Database administration
- Credit and collections
- Billing and coding
- Soft Dent / Microsoft Word / Excel
- Project Management
- Strategic Planning
- Customer Relations
Certification
- Laser Hair Removal Sr Technician - Licensed
- Microneedling Certified
- CPR Certified
Timeline
Property Manager
Tropicana Properties
03.2023 - 05.2024
Sr. Laser Technician
All About Me Laser Med Spa
07.2018 - 03.2023
Office Manager
Dr. Vargas Family Dentistry
07.2016 - 03.2018
Assistant Manager
Agave Restaurant And Bar
06.2015 - 07.2016
El Paso Community College
Montwood High School
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