REGINA SCHAFFER
Richwoods,MO
Summary
I possess excellent communication skills, both written and verbal, which enable me to effectively interact with individuals at all levels of an organization. I am adept at handling sensitive and confidential information with utmost discretion, ensuring the privacy and security of both clients and colleagues. Additionally, my proficiency in various software applications, including Microsoft Office Suite and scheduling systems, enables me to quickly adapt to new technologies.
Overview
24
24
years of professional experience
Work History
Lead Administrative Support Assistant
Department of Mental Health | Division of Disabilities
05.2021 - Current
- Provide Administrative Support to the Federal Programs Unit, MAAS Assessment Team, PDSA Unit and SDS Team.
- Researching, approve and assigning all waivers for the State
- Terminating all waivers for the State
- Complete Death Reports
- CRD Backup
- Manage inventory and equipment
- Answer and lead phone interviews to gather pertinent information
- Monitor DD’s main phone line twice a week/Supervise Central Office’s Front Desk twice a Month
- Work collaboratively within an inter-disciplinary team
- Provide objective and accurate documentation
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Lead Administrative Support
Department of Social Services | MMAC
12.2015 - 05.2021
- Knowledge of federal and state laws, rules, regulations, and procedures governing the operation of the Title XIX Medicaid Program Knowledge of medical terminology and diagnostic coding.
- Examines provider and recipient utilization data to identify fraud, program abuse, inappropriate usage, and system errors.
- Maintains computer files by entering data or directing clerical staff to enter data, such as: insurance information, individual files, provider manuals, and mailing lists.
- Maintained Medicaid master provider agreements, prepared routine reports, and documentation needed to make decisions and complete advanced projects.
- Knowledge of the general procedures used in initiating, processing, and evaluating provider enrollment applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Haggar Clothing
10.2018 - 11.2020
- Ability to establish and maintain effective working relationships with others employees, companies and state agencies.
- Ability to communicate in writing in a clear and concise manner.
- Ability to operate a computer and utilize a variety of computer software.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Supervisor
Izod
12.2013 - 12.2015
- Compiled weekly monetary reports and records for store managers.
- Promoted new products and sales to encourage revenue growth and boost up-selling.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Supervised teams of up to four employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Conducted department walk-through to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Hired, trained, supervised and motivated team of five retail professionals to provide knowledgeable and fast service to every guest.
- Taught staff how to handle difficult situations with calm and professionalism.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Key Holder
Van Heusen
12.2013 - 12.2015
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Processed orders through system and coordinated product deliveries.
- Recommended merchandise to customers based on needs and preferences.
- Prepared cash deposits up to with zero discrepancies.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Assisted upper management with reporting sales data, assessing employee performance.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Promoted new products and sales to encourage revenue growth and boost up-selling.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Line Winder
Fasco Motor Group
12.2005 - 12.2007
- Assembled component parts of motors item and completed hand-finishing of final products.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Completed tasks according to production specifications and within established tolerances.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Gas Station Attendant/Assistant Manager
Bee Line Snack Shop
12.2003 - 12.2005
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Supervised teams of up to four employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Maintained inventory of all saleable items.
- Monitored and maintained organized work space, confirming efficient operations.
- Trained and mentored new employees on company procedures and safety protocols.
Day Shift Cook
Cisne Health Care Rehabilitation Center
12.2001 - 12.2003
- Prepared meals.
- Family Center.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
B.A. Degree - General studies, Minor in Criminal Justice and Business Administration
Columbia College
Columbia, MO05-2014
A.S. - Business Administration
Columbia College
Columbia, MO05-2011
High School Diploma -
Versailles High School
Versailles, MO05-2001
Skills
- Client-focused
- Computer proficiency
- Customer outreach
- Dedicated team player
- Detail-oriented
- Excellent multi-tasker
- Excellent time management
- Flexible
- Organized
- Proficient in MS Office Suite
- Records management
- Meeting coordination
- Organizational leadership
- Workload prioritization
- Office administration
- Document preparation
- Deadline oriented
- Scheduling and calendar management
- Reliable and dependable
- Strong communication skills
- Understands use of EMMIS, NPES, SURS, OIG, Lexis Nexis, Cimor, Cyber, Fusion
Timeline
Lead Administrative Support Assistant
Department of Mental Health | Division of Disabilities
05.2021 - Current
Assistant Manager
Haggar Clothing
10.2018 - 11.2020
Lead Administrative Support
Department of Social Services | MMAC
12.2015 - 05.2021
Shift Supervisor
Izod
12.2013 - 12.2015
Key Holder
Van Heusen
12.2013 - 12.2015
Line Winder
Fasco Motor Group
12.2005 - 12.2007
Gas Station Attendant/Assistant Manager
Bee Line Snack Shop
12.2003 - 12.2005
Day Shift Cook
Cisne Health Care Rehabilitation Center
12.2001 - 12.2003
B.A. Degree - General studies, Minor in Criminal Justice and Business Administration
Columbia College
A.S. - Business Administration
Columbia College
High School Diploma -
Versailles High School
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