Regina Schwind
Olathe,KS
Summary
Dynamic Route Service Representative with a proven track record at Quest Diagnostics, excelling in compliance and safety. I foster strong client relations while ensuring operational efficiency. Recognized for reliability and commitment to excellence, I consistently enhance service delivery and customer satisfaction. Successfully completed training and received CDL class B license.
Overview
20
20
years of professional experience
Work History
Route Service Representative
Quest Diagnostics
Lenexa, KS
07.2023 - Current
- Ensured compliance with safety and regulatory standards during transport processes.
- Managed inventory of collection supplies, optimizing stock levels for daily operations.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
Sortation Center Warehouse Associate
Amazon
Lenexa, KS
08.2022 - 06.2023
- Followed safety protocols diligently to minimize workplace accidents and hazards.
- Utilized handheld scanners to track inventory movement and update stock levels effectively.
- Consistently lifted materials weighing as much as 30 pounds.
- Loaded, unloaded, and moved material to and from production and staging areas for truck loading.
- Maintained clean, orderly work environment free of hazards.
School Bus Driver
DS Bus Lines
Olathe, KS
07.2019 - 05.2022
- Ensured student safety during daily transportation by adhering to established safety protocols.
- Conducted pre-trip inspections to verify bus operational readiness and compliance with regulations.
- Communicated effectively with students, parents, and school staff regarding transportation updates and concerns.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
Customer Service Representative
Boelte-Hall Printing
Roeland Park, KS
06.2006 - 12.2015
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed orders efficiently using company-specific software to ensure timely fulfillment.
- Collaborated with team members to get the customer’s project printed, finished and delivered in a timely manner.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Shawnee Mission West
Overland Park, KSSkills
- Safe driving practices
- Client relations
- Reliability
Timeline
Route Service Representative
Quest Diagnostics
07.2023 - Current
Sortation Center Warehouse Associate
Amazon
08.2022 - 06.2023
School Bus Driver
DS Bus Lines
07.2019 - 05.2022
Customer Service Representative
Boelte-Hall Printing
06.2006 - 12.2015
High School Diploma -
Shawnee Mission West