Regina Serrano

Was in charge of multiple nursing units and was the emergency contact person to assess and evaluate a medical emergency. Addressed staffing of the shift and the proceeding shifts. Attempted to get coverage of employees when employees called in sick or acquired a personal day. Interviewed possible potential employees and addressed employees behavior that was unprofessional.

• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Managed patients recovering from medical or surgical procedures.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Recorded details regarding therapies to keep patient charts updated.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Managed patients recovering from medical or surgical procedures.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Investigated and resolved issues affecting hospital operations and patient care.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
• Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Delegated tasks and provided leadership for Number nurses and support personnel.
• Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
• Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
• Answered questions and addressed concerns from employees via email, phone and in person.
• Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
• Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
• Provided direct nursing care to patients when personnel was short-staffed.
• Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
• Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
• Increased staff retention through effective communication, mentorship, and professional development opportunities.
• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Maintained strong commitment to patient care through dedicated case management and treatment delivery.
• Improved patient satisfaction scores by addressing concerns promptly and ensuring consistent delivery of high-quality care.
• Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
• Maximized staff and patient protections by enforcing optimal disease prevention protocols.
• Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
• Supervised staff of Number registered nurses, Number licensed practical nurses and Number certified nursing assistants.
• Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
• Reduced medication errors by establishing a thorough double-checking system for medication administration.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Prevented burnout among nursing staff by promoting a healthy work-life balance and recognizing outstanding performances regularly.
• Coordinated nursing care for patients and participated in patient and family education.
• Confidently directed overall operation of nursing services and patient care.
• Supported departmental goals through active participation in hospital-wide committees and initiatives.
• Facilitated smooth transitions between shifts through clear communication of pertinent patient information during handoffs.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Established and continuously optimized unit schedules and individual work assignments.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Managed Number nurses and nursing activities in Number-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Evaluated skills of nursing personnel and verified staff certifications for validity.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Worked at least Number hours per month as floor nurse to maintain clinical proficiency.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Overseeing medical and psychiatric compliance of patients in an out patient setting. Case management and implementing community services while coordinating and overseeing residents medical and psychiatric compliance. Individual therapy along with group therapy and family therapy as well.

Establishing medication adherence along with patient education of medication side effects, along with teaching of risk and benefits of medication compliance to obtain sound mental health.

Traveled with psychiatrist to group home supervised setting to evualte effectiveness of prescribed medications and treatment.

Traveled with a psychiatric coordinated team of medical professional licensed prescriber, licensed social worker in a psychiatric emergency of attempted homicidal or suicidal ideation.

Performed registered nursing assessments of adults with developmental disabilities while the adults resided in a supervised group home setting and also worked in a respite homecare setting.

Overseeing of medication compliance, supervised and taught personal care aides medication administration and informed staff of possible side effects of medications. Worked closely with family members of residents to coordinate and implement care.

Taught community classes to educate them about the etiology of developmental disabilities and to aid the resident to be able to reside as independent as possible and assisting them in reaching their autonomy.