Regina Sharples
Lowell,MA
Summary
Proven in enhancing patient satisfaction and streamlining operations, I leveraged HIPAA compliance and exceptional time management at Lowell General Hospital Saints Campus. My expertise in insurance verification and patient care coordination, coupled with a collaborative spirit, significantly improved communication and procedural efficiency.
Overview
14
14
years of professional experience
Work History
Interventional Radiology Clinic Coordinator
Lowell General Hospital Saints Campus
11.2021 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Medical leave
01.2018 - 11.2021
I was diagnosed with camcer , needed the time to focus on my health , I am now 100% cancer free .
Office Administration Coordinator
National Seating and Mobility
09.2010 - 01.2018
- Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times.
- Monitored inventory levels of office supplies and equipment, placing timely orders to avoid shortages or disruptions in daily operations.
- Provided exceptional administrative support to executives by coordinating schedules appointments, drafting correspondence letters.
- Managed daily office operations, maintaining a clean, organized, and professional work environment for all staff.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Education
Associate of Applied Science - Respiratory Therapy
Apollo College
Phoenix, AZ06.1996
Skills
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Patient Care Coordination
- Appointment Scheduling
- Vital signs monitoring
- Team collaboration abilities
- Time Management
- Multitasking
Languages
Portuguese
Full Professional
Timeline
Interventional Radiology Clinic Coordinator
Lowell General Hospital Saints Campus
11.2021 - Current
Medical leave
01.2018 - 11.2021
Office Administration Coordinator
National Seating and Mobility
09.2010 - 01.2018
Associate of Applied Science - Respiratory Therapy
Apollo College
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