Regina Sigaran
Los Angeles,CA
Summary
Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Fingerprint Roller
Scan And Seal
01.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Scheduled, coordinated and confirmed appointments and meetings.
Refill Center Specialist
Providence Medical Institute
10.2012 - 06.2016
- Followed all company policies and procedures to deliver quality work.
- Responsible for processing electronic and faxed prescriptions/refills.
- Calling in prescriptions to patient's pharmacies
- Helping submit Prior Authorization forms to Insurance Company.
- Assisted patient's in scheduling of appointments,
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Education
Medical Office Management / Billing
ICDC College - Huntington Park
High School Diploma -
Gardena High School
1301 West 182nd St. Gardena, CA 9024806.1996
Skills
- Epic
- Bilingual in English/Spanish
- Eligibility Determinations
- High-Volume Environments
- Document and Records Management
- Office Administration Abilities
- Pharmacy Terminology
- Good Listening Skills
- Directing Calls
- Documenting Calls
- Administrative and Office Support
- Appointment Scheduling
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureTimeline
Fingerprint Roller
Scan And Seal
01.2022 - Current
Refill Center Specialist
Providence Medical Institute
10.2012 - 06.2016
Medical Office Management / Billing
ICDC College - Huntington Park
High School Diploma -
Gardena High School