Regina Sigears
Accouting & Collection Specialist
Clarksville,TN
Summary
Diligent with solid background in credit collections. Successfully managed diverse portfolios, reducing delinquency rates and improving cash flow. Demonstrated ability in negotiating payment plans and resolving disputes efficiently.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Experienced with credit collections, ensuring timely debt recovery and account management. Utilizes negotiation skills and conflict resolution to handle disputes effectively. Track record of maintaining accurate records and adhering to compliance standards.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Credit & Collections Specialist
AO Smith Corporation
01.2016 - Current
- Responsibilities
- Collections Retail Customers, Big Box Retailers, National Accounts
- Collections for all Deductions
- Training New Employees on SAP, Vistex, Excel, Microsoft Office
- Research and Resolutions
- Customer Service
- Excellent Verbal & Written Communications Skills
- Auditing Customer Accounts
Owner/Operator
JS Accounting & Tax Service
08.1986 - Current
- Responsibilities
- Setup Account System for Clients
- Accounts Receivable and Payables
- General Ledger
- Payroll and Payroll Taxes Reports
- Billing and Collections
- Preparation and Filing Sales Tax Reports
- Month End and Year End Adjusting and Closing Entries
- Preparation Financial Statements
- Cost Accounting
- Auditing
- Preparation of Depreciation Schedules
- Preparation of Individual, Partnerships, and Corporation Tax Returns
- Appeals with State and Federal Government
- Financial Statement
Office Assistant
Robert Half Office Team
09.2015 - 12.2015
- Responsibilities
- Collections
- Credit Checks
- Loan Applications
- Accounts Receivable
- Manager Jackie
Substitute Teacher
Kelly Educational Services
10.2013 - 05.2015
- Responsibilities
- Class Room Preparation
- Lesson Plans
- Attendance
- Grades
- Test Preparations
- Manager: Karen Simpson 931-645-1897
Customer Service Representative
Anthem Blue Cross Blue Shield
11.2011 - 01.2013
- Responsibilities
- Processing payments from individual and group members
- Quoting and Explaining Benefits
- Resolving Claim Inquiries
- Claim Adjustments
- Preparing member correspondence
- Solving Billing Disputes
- Advocating between members and providers
- Preparing Exceptions
- Research
- Manager: Kathryn Curtis 317-287-8140
Customer Service Problems & Resolution Representative for AT&T Mobility
Convergys
12.2010 - 11.2011
- Responsibilities
- Research & Resolving billing inquires and disputes
- Billing adjustments and collections
- Assisting customers with technical support on wireless devices
- Sales
- Trusted Consultant
- Manager: Rebekah Shelton 931-221-3000
Night and Weekend Director
The Youth Academy, LLC
01.2010 - 11.2010
- Responsibilities
- Supervising Staff
- Daily Operations
- Resolving problems with parents and children
- Daily Receipts and Deposits
- Posting Payments
- Attendance Verification for Government Food Subsidies
- Billing
- Preparation of Staff Schedules
- Supervisors: Hope Patonis 931-245-1400
Education
Bachelors of Science Degree - Businesse Management
Austin Peay State University
05.1997
Associate Degree - Accounting & Tax
International Correspondence School
06.1986
Skills
Goal oriented
Interests
Hobbies include Reading, Crocheting, and Spending, time with grandchildren
Accomplishments
- Sales tracking spreadsheets.
- SAP
- Celonis
- Sales Force
Certification
Excel
Timeline
Credit & Collections Specialist
AO Smith Corporation
01.2016 - Current
Office Assistant
Robert Half Office Team
09.2015 - 12.2015
Substitute Teacher
Kelly Educational Services
10.2013 - 05.2015
Customer Service Representative
Anthem Blue Cross Blue Shield
11.2011 - 01.2013
Customer Service Problems & Resolution Representative for AT&T Mobility
Convergys
12.2010 - 11.2011
Night and Weekend Director
The Youth Academy, LLC
01.2010 - 11.2010
Owner/Operator
JS Accounting & Tax Service
08.1986 - Current
Associate Degree - Accounting & Tax
International Correspondence School
Bachelors of Science Degree - Businesse Management
Austin Peay State University