Regina Simmons
Fort Worth
Summary
Dynamic professional with extensive experience in client relations at excelling in conflict resolution and customer service. Proven track record of cultivating strong client relationships and driving business growth. Adept at training and developing teams, ensuring high standards of service and compliance. Dependable and responsible, committed to achieving organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
26
26
years of professional experience
Work History
Stay at Home Parent
self
Fort Worth
04.2014 - 04.2025
- Full-time responsibility of raising a daughter. Taught her specific parts of coursework, improving academic skills.
- Full time caregiver for elderly parents.
- Volunteered at our local church and school. Tasks include organizing and directing funeral services. Helping schools with a variety of volunteer opportunities.
Client Relations Manager
Coach-Net
Las Colinas
02.2012 - 04.2014
- Worked closely with Ford Motor Company on Roadside Assistance for commercial vehicles.
- Provided timely responses to customer inquiries, requests, and complaints.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved complex issues between customers and internal teams in a timely manner.
Claims Manager
National Motor Club
Las Colinas
05.2000 - 04.2012
- Conducted regular audits of claims files to ensure adherence to company policies and industry regulations.
- Facilitated team meetings to discuss complex cases, share best practices, and coordinate multi-disciplinary response strategies.
- Assisted in developing strategies for reducing losses due to fraudulent or exaggerated claims.
- Trained new team members on policies and procedures for claims handling.
Customer Service Representative
National Motor Club
Las Colinas
10.1999 - 04.2000
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Arts - General Studies
University of North Texas
Denton, TX12-2004
Skills
- Customer service
- Conflict resolution
- Client relationship management
- Training and development
- Time management
- Volunteer coordination
- Decision-making
- Dependable and responsible
Timeline
Stay at Home Parent
self
04.2014 - 04.2025
Client Relations Manager
Coach-Net
02.2012 - 04.2014
Claims Manager
National Motor Club
05.2000 - 04.2012
Customer Service Representative
National Motor Club
10.1999 - 04.2000
Bachelor of Arts - General Studies
University of North Texas
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