REGINA SINGLETON
Atlanta,GA
Summary
Proven professional with a track record of enhancing patient and customer experiences at Grady Memorial Hospital. Expert in venipuncture and specimen handling, coupled with exceptional customer service and problem-solving abilities. Demonstrated success in high-pressure environments, significantly improving loyalty and operational efficiency. Highly-skilled phlebotomist with 4 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable CUSTOMER SERVICE AGENT effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Grady Memorial Hospital
01.2020 - 03.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Customer Service Representative
PLUMBER DISPATCHER/PANTHER BRANDS
09.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Telemarketer
State Farm
01.2016 - 09.2018
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
Customer Service Representative
Professional Photographers Of East Tennessee
03.2013 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Nursing Administration
Florida Gateway College
Lake City, FL06.2022
High School Diploma -
Columbia High School
Lake City, FL06.1982
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Sample and specimen collection
- Blood collection techniques
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Money handling abilities
- Computer Proficiency
- Call center experience
Timeline
Phlebotomist
Grady Memorial Hospital
01.2020 - 03.2024
Customer Service Representative
PLUMBER DISPATCHER/PANTHER BRANDS
09.2018 - 12.2020
Telemarketer
State Farm
01.2016 - 09.2018
Customer Service Representative
Professional Photographers Of East Tennessee
03.2013 - 08.2016
Associate of Science - Nursing Administration
Florida Gateway College
High School Diploma -
Columbia High School