Regina Smith
St Louis,MO
Overview
21
21
years of professional experience
Work History
Secretary
SSM Rehabilitation Hospital
11.2003 - 11.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed filing system, entered data and completed other clerical tasks.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
C,N.A.
NHC Nursing Home
08.2002 - 10.2003
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Normandy High School
St Louis, MOSkills
Organization
Communication
Customer Service
Time Management
Telephone Etiquette
Multitasking
Data Entry
HIPPA Compliance
Timeline
Secretary
SSM Rehabilitation Hospital
11.2003 - 11.2023
C,N.A.
NHC Nursing Home
08.2002 - 10.2003
High School Diploma -
Normandy High School
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