Regina Smith
Katy,TX
Summary
Versatile and dynamic professional with a proven track record at Buc-ee's, enhancing customer satisfaction and mastering food safety protocols. Skilled in fostering positive relationships and efficient multitasking, I bring strong communication skills and adaptability to change, ensuring high-quality service and operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Associate
Buc-ee's
06.2018 - 01.2022
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed and maintained positive relationships with customers to enhance service.
Certified Nursing Assistant
Marchant
01.2014 - 05.2018
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Writer
Midas Total Car Care
06.2013 - 12.2013
- Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
- Presented different repair options to customers to help each person make appropriate choices.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Met customer call guidelines for service levels, handle time and productivity.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Home Tutor
Glace Herbuela
03.2012 - 11.2012
- Met with students and discussed educational goals and expectations.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Encouraged students to take ownership of their learning by setting achievable goals, monitoring progress, and celebrating successes.
- Communicated with parents and teachers on students' progress.
- Developed student confidence through positive reinforcement strategies.
- Created personalized lesson plans to meet needs of diverse learners.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
SM Mall Fairview- Novaliches
01.2011 - 02.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certified Nursing Assitant
Sterling Health Care
Houston, TX11.2013
Bachelor of Elementary Education
Academia De San Lorenso
Philippines01.2010
High School Diploma -
Vicente Andaya Sr. National High School
Philippines04.2006
Skills
- Organizational abilities
- Strong Communication Skills
- Adaptability to Change
- Customer service and assistance
- Food safety knowledge
- Efficient multitasking
- Food safety understanding
- Cleaning procedures
- Food presentation talent
- Restocking skills
- Customer relations understanding
- Food Preparation
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
tagalog
Full Professional
Timeline
Food Service Associate
Buc-ee's
06.2018 - 01.2022
Certified Nursing Assistant
Marchant
01.2014 - 05.2018
Customer Service Writer
Midas Total Car Care
06.2013 - 12.2013
Home Tutor
Glace Herbuela
03.2012 - 11.2012
Assistant Manager
SM Mall Fairview- Novaliches
01.2011 - 02.2012
Certified Nursing Assitant
Sterling Health Care
Bachelor of Elementary Education
Academia De San Lorenso
High School Diploma -
Vicente Andaya Sr. National High School
Similar Profiles
Eboni BellEboni Bell
Cashier at Buc-ee'sCashier at Buc-ee's
Cameron BraswellCameron Braswell
Meat Specialist at Buc-ee'sMeat Specialist at Buc-ee's
Dusty WaggonerDusty Waggoner
Food Service Associate at Buc-ee'sFood Service Associate at Buc-ee's
Logan MestaLogan Mesta
Cashier at Buc-ee'sCashier at Buc-ee's
KOSSI BATTAHKOSSI BATTAH
Insurance Executive at Lincoln Insurance Brokerage, LLCInsurance Executive at Lincoln Insurance Brokerage, LLC