Regina Smith
Eddystone,PA
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, Skilled in enhancing customer satisfaction and team performance, demonstrating exceptional patience, empathy, and dependability.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Reliable employee. Offering excellent communication and good judgment.
Outgoing, with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
16
16
years of professional experience
Work History
Cashier
Walmart
11.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answering Service Supervisor
TAS Management
08.2015 - 12.2024
- Answered incoming calls for Doctor office, Hospice patients, plumbers etc
- Made outbound calls to dispatch the calls in a timely manner to the oncall representative
- Coached employees through day-to-day work and complex problems.
- Improved client satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Created team rotations to man center effectively during peak hours.
Answering Service Supervisor
Answer Back INC
01.2009 - 11.2015
- Answered incoming calls for Doctor office, Hospice patients, plumbers etc
- Made outbound calls to dispatch the calls in a timely manner to the oncall representative
- Coached employees through day-to-day work and complex problems.
- Improved client satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Created team rotations to man center effectively during peak hours.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
High School Diploma -
Ridley
Folsom, PA06-1994
Skills
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Cash handling
- Customer service excellence
- Money handling
- Cash register systems
- Clear communication
- Credit card processing
- Basic math
- Dependability and reliability
- Credit and cash transactions
- Transaction handling
- Honest and dependable
- Time management
- Decision-making
- Work prioritization
- New hire training
- Call monitoring
Languages
English
Full Professional
Timeline
Cashier
Walmart
11.2023 - 01.2025
Answering Service Supervisor
TAS Management
08.2015 - 12.2024
Answering Service Supervisor
Answer Back INC
01.2009 - 11.2015
High School Diploma -
Ridley
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