Hi, I’m
Regina Smith
Savannah,GA
Summary
Dynamic professional with a proven track record at Sodexo Food Services, excelling in customer engagement and team management. Recognized for enhancing customer satisfaction through proactive problem resolution and effective communication. Adept at multitasking and fostering brand awareness, ensuring a welcoming atmosphere and strong client relationships.
Developed skills in relationship building, communication, and public relations within professional environment. Demonstrates strong ability to adapt to new challenges and apply effective problem-solving techniques. Seeking to transition into new field where these transferable skills can drive success and innovation.
Personable and articulate individual with talent for building relationships and fostering positive interactions. Possesses solid understanding of cross-cultural communication and public relations, with proficiency in event planning and social media management. Aims to leverage these skills to drive community engagement and promote organizational values.
Overview
12
years of professional experience
Work History
Sodexo Food Services
Ambassador
08.2017 - Current
Job overview
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
MMRC FINANCIAL
Assistant to Manager
01.2022 - 02.2025
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Jackson Hewitt
Assistant to Area Manager
01.2013 - 04.2017
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Savannah Technical CollegeSavannah, GA
No Degree from Cosmetology
10-2002
University Overview
- Professional Development:Cosmetology
Savannah High School Savannah, Ga
High School Diploma
05-1998
University Overview
- [Honor's Society Name] Member
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Product recommendations
- Customer service
- Multitasking
- Customer education
Timeline
Assistant to Manager
MMRC FINANCIAL
01.2022 - 02.2025
Ambassador
Sodexo Food Services
08.2017 - Current
Assistant to Area Manager
Jackson Hewitt
01.2013 - 04.2017
Savannah Technical College
No Degree from Cosmetology
Savannah High School
High School Diploma
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