Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Smith

Dearborn Heights,MI

Summary

Skilled Community Health Worker with a background in providing health education and resources to diverse communities. Experience includes performing outreach activities, managing caseloads, and coordinating with healthcare providers to ensure optimal patient care. Strengths lie in communication skills, cultural sensitivity, and knowledge of public health issues. Previous work showcases the ability to significantly impact community health through advocacy, education, and direct service delivery.

Overview

22
22
years of professional experience

Work History

Community Health Worker

Accompany Health
Detroit , MI
05.2024 - Current
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Maintained accurate records of patient data in a secure electronic database.
  • Developed individualized treatment plans based on patient assessment results.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Offered emotional support during difficult times or stressful situations.
  • Assisted with completing forms related to public benefits programs.
  • Monitored client progress towards health goals and objectives.
  • Served as a liaison between healthcare providers and community organizations.
  • Conducted home visits to assess the health needs of patients and their families.
  • Educated clients about risk factors associated with specific diseases or illnesses.

Lead Heathcare Ambassador

Landmark Health
Long Beach , CA
02.2022 - 05.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
  • Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management, and reducing complications.
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.
  • Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
  • Collaborated with external organizations to coordinate health and social services.
  • Monitored team performance of 13 members and provided constructive feedback to increase productivity and maintain quality standards.
  • Generated reports detailing findings and recommendations.
  • Collaborated with other department leaders to establish shared goals and ensure team alignment.
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Completed daily quality assurance duties to provide feedback for improvements.

Suite Server/Bartender

Levy Restaurants
Auburn Hills, MI
08.2003 - 10.2013
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Ensured that orders were served according to restaurant standards.
  • Stocked service stations with ice, napkins and straws.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Performed side work tasks assigned by supervisor before closing the restaurant.
  • Prepared check presentations for departing guests, including accurate calculations of taxes and gratuities.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Kept track of orders throughout the shift with accuracy.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Worked with cross-functional teams to achieve goals.

Education

MBA - Healthcare Leadership

Capella University
Minneapolis, MN
01-2026

Bachelor of Science - Healthcare Administration

Baker College
Online
05-2021

Skills

  • Organized and detail oriented
  • Community-based resources
  • Assignment management
  • Health coaching
  • Home visiting
  • Supervisory experience
  • Schedule coordination
  • Team assignments
  • Schedule management
  • Motivational interviewing
  • Health promotion
  • Problem solving
  • Effective communication
  • Crisis management
  • First Aid/CPR
  • Customer relations

Timeline

Community Health Worker

Accompany Health
05.2024 - Current

Lead Heathcare Ambassador

Landmark Health
02.2022 - 05.2024

Suite Server/Bartender

Levy Restaurants
08.2003 - 10.2013

MBA - Healthcare Leadership

Capella University

Bachelor of Science - Healthcare Administration

Baker College

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