Regina Spaventa
Havertown,PA
Summary
I am seeking a position full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
General Manager
Hearth of Havertown/Oakmont, Malvern, dba Brick and Brew Gastro Pub
01.2015 - Current
- Human Resource responsibility for 150 employees. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, payroll and contract negotiations.
- Developed and implemented strategies to increase sales, profitability and efficiencies.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Responsible for coordinating marketing technique development on social media platforms. Planed and executing special seasonal and celebration events
Marketing Account Manager
AMResorts
01.2012 - 01.2015
- Responsible for 60 million dollar marketing budget with a 13.5% increase YOY, consists of 35 individual property budgets and 22 departmental budgets
- Responsible for 20 thousand invoices annually; internal, external and globally; ensuring full processes are met timely and accurately
- Responsible for the creation and development of current budget management functions; includes commitment allocation, expense tracking, invoice allocation, reporting, processing, and standard operating procedures
- Collaborate with various departments to develop, track and manage each budget
- Established, maintains, and generates monthly and quarterly reports to lead budget reviews for Executive Team, Department Heads and Global Sales Agencies
- Serving as a liaison for Accounting, Marketing, Sales, Revenue Management and Global Sales Agencies
- This ensures proper communication in order for departments to abide by property standards and following designated guidelines, US and international banking protocols, and AMResorts company policies and deadlines
- Lead Project to design and upgrade proposed budget software platform
- Responsible for managing, mentoring, training, staff of 3 employees.
Accounting, Accounts Payable Lead
Apple Vacations
01.2007 - 01.2012
- Responsibilities included reviewing and processing invoices, check requests, and expense reports for payment for all companies associated with Apple Leisure Group
- Monitor vendor accounts to ensure timely payment, resolve invoice discrepancies
- Vendor file maintenance, all areas of customer service to vendors for satisfactory payment inquires
- Managed Accounts Payables for Travel Agents and payment through banking relationships and ACH methodology.
- Handled day-to-day accounting processes to drive financial accuracy.
- Evaluated and improved financial records to make important business decisions.
Business and Applications Analyst
Apple Vacations, Information Technology
01.2003 - 01.2006
- Responsible for analyzing key business functions such as Sales & Marketing, Product Development, Reservations, Inventory Management, Tour Operations, Cost Analysis, and Finance, in order to develop, modify and maintain information processing system
- Participated in restructuring of Information Services; from Legacy System to SAP Software
- Prepared workflow charts, diagrams, and employee manuals in detail for users across Apple Vacations
- Provided software training and seminars in order to transition employees into new software.
Operations, Supervisor
Apple Vacations
01.1997 - 01.2003
- Responsible for managing 10 employees, Supervised, mentored, and coordinated training and all activities for employees
- Responsible for preparing Revenue Report for the Operations Department
- Participated in Highly critical task force that Coordinated events during high priority circumstances and assignments pertaining to the travel industry.
Reservations Sales Agent
Apple Vacations
01.1995 - 01.1997
Education
Delaware County Community College, O’Hara High School
Springfield, PA1994
1993
Skills
- COMPUTER SKILLS
- Microsoft Office: Word, Excel, and Outlook – Certified and Proficient
- Microsoft Access and Power Point – Certified
- IBM Lotus Notes and Domino – Certified
- SAP 720
- IBM Rational Software – Certified
- CRS, Sabre 60 – Certified
- CRS, Apollo
- IBM Project Management Software
- Aura/Safari Software
Timeline
General Manager
Hearth of Havertown/Oakmont, Malvern, dba Brick and Brew Gastro Pub
01.2015 - Current
Marketing Account Manager
AMResorts
01.2012 - 01.2015
Accounting, Accounts Payable Lead
Apple Vacations
01.2007 - 01.2012
Business and Applications Analyst
Apple Vacations, Information Technology
01.2003 - 01.2006
Operations, Supervisor
Apple Vacations
01.1997 - 01.2003
Reservations Sales Agent
Apple Vacations
01.1995 - 01.1997
Delaware County Community College, O’Hara High School
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