Summary
Overview
Work History
Education
Skills
Timeline
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Regina Spriggs

Kennesaw,GA

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Repossession Specialist

Stellantis
09.2022 - Current
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Collector

Credit Acceptance
09.2020 - 09.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.

Sales Representative

Comcast
10.2016 - 07.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Education

No Degree - Psychology

University of Phoenix
Tempe, AZ
08.2025

Skills

  • Vehicle Auctions
  • Monthly Reconciliations
  • Portfolio Performance Reports
  • Project Requirements
  • Workflow Processes
  • Recovering Debt
  • Collateral Valuation
  • Equipment Moving
  • Regulatory Guidelines

Timeline

Repossession Specialist

Stellantis
09.2022 - Current

Collector

Credit Acceptance
09.2020 - 09.2022

Sales Representative

Comcast
10.2016 - 07.2020

No Degree - Psychology

University of Phoenix

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Regina Spriggs