Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Stringfellow

Gulfport,MS

Summary

Dynamic leader with a proven track record at Grace HealthCare, excelling in operational management and team development. Enhanced efficiency by implementing data-driven strategies and fostering a culture of continuous improvement. Skilled in customer relationship management and effective communication, driving growth and achieving organizational goals.

Overview

33
33
years of professional experience

Work History

Regional Manager

AdaptHealth
02.2021 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for [Number] locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Medical Billing Manager

AeroCare
02.2017 - 02.2021
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.
  • Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.

VP of Operations

Grace HealthCare
09.2004 - 02.2017
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
  • Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
  • Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
  • Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

RCM-Held Reveue

Providence Hospital
06.1998 - 09.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Billing Specialist

Mobile Infirmary Medical Center
10.1992 - 06.1998
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Reduced errors in financial records by conducting regular audits of billed accounts.

Education

No Degree - General Studies

MGCCC
Gulfport
08-1983

High School Diploma -

Harrison Central High School
Gulfport, MS
05-1983

Skills

  • Efficiency improvement
  • Team development
  • Team leadership
  • Staff supervision
  • Staff training and development
  • Goals and performance
  • Project management
  • Customer relations
  • Conflict management
  • Project planning

Timeline

Regional Manager

AdaptHealth
02.2021 - Current

Medical Billing Manager

AeroCare
02.2017 - 02.2021

VP of Operations

Grace HealthCare
09.2004 - 02.2017

RCM-Held Reveue

Providence Hospital
06.1998 - 09.2004

Billing Specialist

Mobile Infirmary Medical Center
10.1992 - 06.1998

No Degree - General Studies

MGCCC

High School Diploma -

Harrison Central High School

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