Regina Sullivan
Lincoln,NE
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
EducationQuest Foundation
02.2020 - Current
- Provides superior customer service by managing the College Planning area, greeting guests, and directing calls with urgency and efficiency, assist students with career exploration, college research and the financial aid process, including the completion of the Free Application for Federal Student Aid (FAFSA)
- Implemented Black Empowerment Team
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Vaccination Ambassador
Interfaith Youth Core, Doane University
06.2021 - 01.2022
- Collaborated with other Doane students to inform and educate the community on the importance of vaccinations collaborated with community agencies for community outreach and to raise awareness.
Student Loan Advisor
Nelnet
12.2018 - 04.2019
- Responsible for counseling delinquent customers on student loan repayment and other assistance options
- Reviewed all available repayment options to the customer and advised accordingly Effectively communicate the importance of loan repayment and the consequences of default
- Fielding both inbound and outbound calls
Director of Community Outreach
Malone Community Center
04.2010 - 12.2017
- Advocate and support diverse community in achieving medical and dental homes to maintain a healthy lifestyle
- Assist clients with completing registration forms and release of information to get an appointment set
- Educate the minority community about healthy resources
- Conduct health presentations to Lincoln’s diverse community on exercise and nutrition, men’s and women’s health
- Coordinate outreach with the assistance of volunteers to educate the community about health matters Coordinate Health Fairs in the community to provide free health screenings, healthy resources, and education about healthy lifestyles
- Knowledgeable about health issues such as high blood pressure, diabetes and the importance of obtaining a medical or dental home Prepare and Complete the quarterly process and outcome reports for the Minority Health Initiative
- Social Media Specialist and Public Speaking to raise awareness for minority health and health disparities Partner with community professionals to host outreach events for the community to get screenings and help obtain medical homes Proficient with MS Word, Publisher, PowerPoint, and Excel
- Developed and implemented community outreach strategies to increase public awareness of services offered by the organization.
- Conducted research to identify potential partnerships with other non-profit organizations for collaboration opportunities.
Education
Bachelors of Arts - Business Management
Doane University
Skills
- Strong organizational and communication skills
- Exceptional leadership skills
- Great interpersonal skills
- Active listening
- Customer Service
- Social Media and Promotions
- Project Planning
- Computer Skills
- Scheduling and calendar management
- Time Management
- Scholarship discovery
- Computer Proficiency
- File Organization
- Administrative Support
- Social Media Management
- Professional Communication
- Recordkeeping
- Prioritization
- Data entry documentation
Special Recognition
- 04/2016, Nebraska Minority Public Health Association Frank Peak Award
- 06/2016, Community Health Endowment Closing the Gap Award for Health
- 10/2017, #Maloneproud award
Affiliations
- Head of MLK celebration steering committee at Doane University
- UNL extension Board membership
References
References available upon request.
Timeline
Vaccination Ambassador
Interfaith Youth Core, Doane University
06.2021 - 01.2022
Administrative Assistant
EducationQuest Foundation
02.2020 - Current
Student Loan Advisor
Nelnet
12.2018 - 04.2019
Director of Community Outreach
Malone Community Center
04.2010 - 12.2017
Bachelors of Arts - Business Management
Doane University
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