Summary
Overview
Work History
Education
Skills
Timeline
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Regina Swope

Nashville,TN

Summary

Mrs. Swope has expertise in the healthcare industry as a National Business Sales Development Manager of IT Technology products and services, specializing in RCM operations, healthcare software development, product development, managed IT Services, print RPA, SaaS SALES, healthcare solutions enhancement, robotic process automation, RCM, digital credentialing practice management solutions, cloud services, workflow processes security solutions.it products and services. She is an experienced business development leader with extensive knowledge in RCM financials, operations, software technology, sales, branding partnerships, and developing new enterprise & national accounts within the healthcare industry. She has provided value Hospitals and Practice Practices, CFOs, COOs, CXOs, CIOs, clinical teams, lab and diagnostic imaging in the US & International zones by negotiating agreements that deliver service, quality, and added value which maximizes supplier capabilities. Mrs. Swope holds a Certified Business Analysis EDI Healthcare certification and is proficient with all EHR platforms, improving RCM workflows in the healthcare sector. Her contributions include relationship-building, business development, and working with hospitals systems, healthcare payors markets & physician groups. ( Expert with all EHR Systems)

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Account Manager Sales & Business Development Coordinator - Southeast Region

Blood Assurance
10.2024 - Current
  • Expert in strategic sales, solution sales, and challenger sales in the healthcare market.
  • Account manager and coordinator working with retail, malls, schools’ churches and businesses.
  • Worked with hospitals and physician practices across the Southeast, selling into new accounts.
  • Ensured operational excellence and client satisfaction while providing proactive plans to clients.
  • Presented to C-Level suite, CFO, CIO, CEO and physicians.
  • Working with clinical teams, nurses, blood, diagnostic testing etc.
  • Served as account success manager for enterprise ensuring strong ongoing engagement.
  • Tracked customer activity and communicated with clients.
  • Managed leads from marketing.
  • Researched hospital data and performed metrics to target hospitals and physician accounts.
  • Coordinated with sales teams and drove renewal and rotation expansion.
  • Used data to aid in positive outcomes.
  • Provided business development and sales support in the healthcare industry, calling on C-suite and presenting value to physician practices in medium to large enterprise groups.
  • Led project management efforts, working with external and internal teams to ensure client satisfaction.
  • Covered role as client service executive and account manager with client base.
  • Communicated effectively with leadership and marketing teams.
  • Demonstrated strong problem-solving skills.
  • Selling and aiding in partnerships and a Account Manager.
  • Met and exceeded 100% sales quota.
  • Developed new business in assigned territory.
  • Managed book of business while selling into new accounts.
  • Served as Customer Success Manager, building and maintaining relationships with clients on all levels to ensure value services.
  • Onboarded new clients with weekly calls and escalation services, handling all issues in a timely manner.
  • Account manager and coordinator working with retail, malls, schools’ churches and businesses.
  • Vanderbilt, Tri-Star, WMC, Bone and Joint CMC, Ascension Health, Hospital Systems and physician groups, City and Local Governments.

Senior Payor Consultant - Customer Success Manager - Contract Roles

Ascension Health
06.2023 - 09.2024
  • Ascension Health - HIM POD Lead RCM and Health Information, EHR Cerner & Epic project (Cyber Security and IT Solutions. (Managed IT)
  • United Healthcare -Healthcare payors market.
  • Working with Healthcare Systems, Physician Practices across the US markets.

National Business Development Sales Manager, IT Technology, RCM and Payor Consultant

Konica Minolta (All Covered)
10.2019 - 06.2023
  • Division sales leader and client success manager responsible for selling a full suite of RCM Services and IT Technology to payor markets, SaaS sales, hospital systems, specialty providers, anesthesia, medical universities, physician groups, home health, and imaging centers. Other solutions sold included print RPA workflow Managed IT Services, security services, compliance services, workflow optimization, risk workflow, data analytics, help desk, digital credentialing, value-based care, application development, and connected care platform.
  • Met or exceeded 100% quota in FY20, FY21, FY22, and FY23.
  • Led, managed, and trained a team of 4 to 5 senior consultants and individual contributors.
  • Maintained high-level relationships with key decision-makers, including CFO, CXO, CIO, and CEO.
  • Tracked customer activity and coordinated with implementation teams for seamless transition between platforms.
  • Used data to guide decisions and drive customer success.
  • Handled renewals and up sales.
  • Project management involving external and internal teams.
  • Specialized in strategic sales, solution sales, and challenger sales in the healthcare market.
  • Sold RCM Services such as early out, self-pay collections, bad debt, billing, coding, A/R, claims audit, denial management, authorization services, audits, and technology.
  • Ensured operational excellence and client satisfaction related to RCM management through proactive plans.
  • Provided ongoing support to clients through written and verbal communication, presenting to C-Suite.
  • Built and maintained relationships with clients at all levels to ensure value services as Customer Success Manager.
  • Onboarded new clients with weekly calls and handled escalation services promptly.
  • Set strategic goals and provided training and guidance.
  • Measured KPI, reports, and customer success outcomes aligned with organizational mission, vision, values, and strategic goals.
  • Worked with physicians' practices in revenue cycle, systems, and applications.
  • Managed contract duties including negotiation, implementation, performance monitoring, and provider relations.
  • Represented provider network interests during board meetings.
  • Acted as a client service account executive.
  • Communicated effectively with leadership and marketing teams.
  • Demonstrated strong problem-solving skills.
  • Attended conferences.
  • Expanded RCM & All Covered technology service portfolio for existing client base.
  • Supported RFP processes.
  • Generated new business in payors and healthcare markets globally with growth targets for new logos.

Vice President, Sales Development Manager IT & RCM Services

IonIdea Inc/Healthtrigers
08.2016 - 10.2019
  • National sales leader and client service account manager responsible for international and US operational teams specializing in a full suite of IT & RCM & Digital Credentialing Services for payor markets, hospital systems, IDNs, and large physician groups, including specialties such as Anesthesia.
  • Met or exceeded 100% quota in FY17, FY18, and FY19.
  • Quota up to $5 million+ per year depending on services & products sold.
  • Engaged with C-suite, CFO, CIO, CXO, and CEO.
  • Developed new vertical service offerings for payor & provider markets generating significant revenue.
  • Facilitated implementation success with internal and external teams, leading to renewal and upscale of enterprise client base.
  • Application development services for payor markets.
  • Sold RCM Services covering various aspects like early out, self-pay collections, bad debt, billing, coding, A/R, claims audit, denial management, authorization services, audits, and technology.
  • Set strategic goals and provided training.
  • Measured KPI, reports, and customer success outcomes aligned with organization goals.
  • Worked with physicians' practices in revenue cycle, systems, and applications.
  • Managed contracts involving negotiation, implementation, performance monitoring, and provider relations.
  • Built and maintained client relationships at all levels.
  • Onboarded new clients with weekly calls and handled escalations promptly.
  • Led quarterly meetings reviewing reports and updating client action plans.
  • Acted as a client service executive and account manager.
  • Communicated effectively with leadership and marketing teams.
  • Demonstrated strong problem-solving skills.
  • Attended conferences.
  • Expert with EHR systems such as Cerner and Epic.
  • Skilled in RFP processes.

Project Manager Customer Success– Consultant

Contracting Services
04.2013 - 08.2016
  • Provided consulting services to clients including BC/BS, UnitedHealthcare, Aetna, Medicare, Medicaid. Delivered specialized knowledge, strategic insights, and practical recommendations tailored to client needs.
  • Extracted data from EHR systems for audit preparation (HEDIS reviews & HIPAA compliance).
  • Assisted with provider software/CMS Quality Rating System.
  • VP of Operations/Consultant for UnitedHealthcare, Jan-May 2016.
  • Utilized Microsoft SQL & data-driven matrix for software/CMS Quality Rating System.

Regional VP of Sales -Account Manager, National

Saince, Inc.
08.2011 - 04.2013
  • Responsible for healthcare medical transcription services and clinical documentation for payor markets, IDNs, hospital systems, and physician practices in sales development across specialties including Anesthesia.
  • Achieved 100% quota expectations.
  • Consolidated clinical documentation processes.
  • Specialized in RCM/EMR integration and Revenue Cycle Management tools.
  • Managed RFP writing and established preferred vendors list for GPOs across the US.
  • Individual contributor role.
  • Engaged with C-suite, CFO, and CEO.
  • Built and maintained client relationships at all levels to ensure value services as Customer Success Manager.
  • Onboarded new clients with weekly calls and handled escalation services promptly.
  • Led quarterly meetings reviewing reports and updating client action plans.
  • Communicated effectively with leadership and marketing teams.
  • Demonstrated strong problem-solving skills.
  • Attended conferences.

Education

Certified Healthcare Business Analysis - Healthcare EDI

06.2013

Microsoft SQL/System Interface - SQL Databases

High School - undefined

Hillwood

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Client relationship building
  • Issue resolution
  • Networking skills
  • Account development
  • Team Training
  • Goals and performance
  • Project management
  • Documentation and reporting
  • Client rapport
  • Customer relationship management (CRM)
  • Strategic account planning
  • Sales reporting
  • Upselling
  • Contract negotiation
  • Operations
  • Account servicing
  • Revenue generation
  • Client development
  • Marketing
  • CRM software
  • New account creation
  • Cross-functional collaboration
  • Territory management
  • Revenue growth
  • Business development and planning
  • Business development
  • Customer needs assessment
  • Account servicing skills
  • Client meetings
  • Business needs assessment
  • CRM proficiency
  • Client acquisition
  • Report writing
  • Order management
  • Overcoming objections
  • Vendor relations
  • Cold calling skills
  • Data analytics
  • Performance tracking
  • CRM systems
  • Staff management
  • Data-driven decision making
  • Sales expertise
  • Business process optimization
  • Sales analysis
  • Vendor management
  • Schedule management
  • Lead development
  • Brand management
  • Employee mentoring
  • Lead prospecting
  • Customer rapport
  • Converting leads
  • Administrative oversight
  • Sales forecasting
  • Persuasive negotiations
  • Goal setting
  • Compliance requirements

Work Type

Full TimeContract Work

Work Location

RemoteOn-Site

Timeline

Account Manager Sales & Business Development Coordinator - Southeast Region

Blood Assurance
10.2024 - Current

Senior Payor Consultant - Customer Success Manager - Contract Roles

Ascension Health
06.2023 - 09.2024

National Business Development Sales Manager, IT Technology, RCM and Payor Consultant

Konica Minolta (All Covered)
10.2019 - 06.2023

Vice President, Sales Development Manager IT & RCM Services

IonIdea Inc/Healthtrigers
08.2016 - 10.2019

Project Manager Customer Success– Consultant

Contracting Services
04.2013 - 08.2016

Regional VP of Sales -Account Manager, National

Saince, Inc.
08.2011 - 04.2013

High School - undefined

Hillwood

Certified Healthcare Business Analysis - Healthcare EDI

Microsoft SQL/System Interface - SQL Databases

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Regina Swope