Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Regina Tate

Regina Tate

Conyers,GA

Summary

Dedicated professional with a proven track record at Horizon Extended Stay, excelling in customer service and attention to detail. Achieved significant guest satisfaction through meticulous housekeeping and efficient front desk management. Skilled in cash handling and confidentiality, fostering team collaboration and enhancing guest experiences. Demonstrated ability to exceed production quotas with strong time management skills.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Horizon Extended Stay
02.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Enhanced guest experience by maintaining welcoming and organized reception area.

Housekeeper

Horizon Extended Stay
10.2023 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.

Assembly Line Worker

B&G Wareouse
03.2023 - 01.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Custodian

Rock Springs Methodist Church
04.2023 - 08.2023
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Education

GED -

Heritage High School, Conyers, GA
01-1997

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Team collaboration
  • Appointment scheduling
  • Scheduling appointments
  • Hospitality services
  • Filing
  • Sensitive information handling
  • Confidentiality handling
  • Log book monitoring
  • Visitor registration

Languages

English
Elementary

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • Offering time and support to shelters for the homeless, women, and animals
  • Gardening
  • I enjoy cooking for friends and family gatherings
  • Coding and Programming
  • Animal Welfare Advocacy
  • I like trying new recipes and food trends
  • Volunteering at community kitchens and food-related charities
  • Baking
  • Animal Care
  • Volunteering at local animal shelters and rescue organizations
  • Learning new cooking techniques and expanding my culinary skills
  • Watching Movies and TV Shows
  • Fashion

Timeline

Front Desk Receptionist - Horizon Extended Stay
02.2024 - 10.2024
Housekeeper - Horizon Extended Stay
10.2023 - 02.2024
Custodian - Rock Springs Methodist Church
04.2023 - 08.2023
Assembly Line Worker - B&G Wareouse
03.2023 - 01.2024
Heritage High School - GED,

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Regina Tate