REGINA TAYLOR

• Oversaw Symmetry Access Control system for building entry doors
• Implemented control to elevate and lock elevators using hall security functions
• Provided assistance for incoming visitors and staff
• Carried out multi-floor patrols, including thorough door assessments
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Monitors CCTV cameras in real-time
• Provided office support, including covering Security Manager's report

• Company Overview: Transition to GrubHub, San Francisco, CA
• Provided assistance for incoming queries in a 24/7 call center
• Conducted outgoing calls to validate orders from customers
• Handled customer complaints efficiently and comprehensively
• Managed trouble tickets across multiple departments
• Integrated seamlessly into GrubHub operations based in San Francisco, CA
• Transition to GrubHub, San Francisco, CA

Maintained safety protocols at Intercontinental Hotel in San Francisco

Oversaw operations involving three security guards

Provided tours of the hotel to Secret Service agents ahead of the presidential visit

Documented incident details for insurance assessments

Maintained thorough documentation of workplace injuries

Recorded daily tasks

Delivered security desk services for IBM Corporation, located in San Francisco

Welcomed all guests

Handled multiline phone system to direct calls accurately and efficiently

Completed document transmission and reproduction efficiently

Ensured guest entry records were consistently reviewed and modified

Oversaw tracking and status updates for access badges each day

Coordinated with Control Access Security Operations on alarm and badge activities

Managed and organized badge supplies for multiple sites in the Western Region

Directed activities of two security staff

Evaluated and onboarded new security team members