Regina Thibodeaux
Houston
Summary
Highly organized and results-oriented professional with 17 years of experience in managing complex operations and ensuring compliance. Proven expertise in assessing needs, developing and implementing effective plans, and coordinating resources to achieve successful outcomes. Strong foundation in federal regulations, documentation, and customer service. Seeking a challenging role as a Business Office Professional to leverage analytical, problem-solving, and interpersonal skills to contribute to a successful organization.
Overview
17
17
years of professional experience
Work History
Disaster Case Manager
Society of St. Vincent De Paul
05.2025 - Current
- Conducted intake assessments to evaluate client needs and eligibility for disaster assistance programs.
- Developed personalized recovery plans in collaboration with clients to address immediate and long-term needs.
- Coordinated resources and services, connecting clients with local agencies for housing, food, and financial support.
- Maintained accurate case records using database systems to ensure compliance and effective follow-up on client progress.
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
Case Manager
Enlighten Resilience Texas
06.2020 - 10.2025
- Coordinated care plans to address clients' needs and enhance service delivery.
- Conducted assessments to evaluate client eligibility for services and support programs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Monitored client progress and adjusted care plans as needed to optimize outcomes.
- Advocated for client needs within multidisciplinary teams to promote holistic care approaches.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Customer Experience Analyst
Deckers Brands
11.2022 - 05.2025
- Analyzed customer feedback to identify trends and improve service quality.
- Collaborated with cross-functional teams to enhance customer journey mapping initiatives.
- Utilized data visualization tools to present insights on customer satisfaction metrics.
- Conducted routine quality assurance checks on customer interactions for compliance.
- Monitored social media channels for real-time customer engagement and feedback.
- Managed escalated customer issues, resulting in timely resolution and increased satisfaction levels.
Disaster Case Manager
Society of St Vincent De Paul
05.2018 - 07.2020
- Facilitated communication between clients and community partners, enhancing resource availability and support networks.
- Participated in training sessions to improve knowledge of disaster response protocols and case management best practices.
- Assisted in organizing community outreach efforts to raise awareness about available disaster recovery services.
- Monitored case resolution timelines, ensuring timely responses to client inquiries and service requests.
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Collaborated effectively with diverse teams composed of nonprofit staff, government officials, faith-based organizations representatives towards common goals in disaster response operations.
Corporate Case Manager
A1 Passport And Visa
08.2014 - 04.2017
- Managed client case files to ensure timely processing of passport and visa applications.
- Coordinated communication between clients and government agencies to facilitate application status updates.
- Developed and implemented case management strategies to improve client satisfaction and service efficiency.
- Mentored junior staff on effective case handling techniques and organizational best practices.
- Analyzed client needs to create tailored solutions for complex visa challenges, enhancing service delivery.
- Streamlined workflow processes, resulting in reduced turnaround times for application approvals.
Medical Claims Analyst
Blue Cross Blue Shield of Texas
08.2013 - 04.2014
- Analyzed medical claims for accuracy and compliance with regulatory standards.
- Reviewed and resolved discrepancies in claim submissions, ensuring timely processing.
- Collaborated with healthcare providers to obtain necessary documentation for claims adjudication.
- Developed training materials for new analysts, enhancing onboarding efficiency and knowledge retention.
- Assisted in the development of standardized processes for claim adjudication across multiple insurance products.
- Monitored and updated claims status in claims processing system.
- Paid or denied medical claims based upon established claims processing criteria.
- Evaluated medical claims for accuracy and completeness and researched missing data.
Prior Authorization Coordinator
United Healthcare Group
11.2008 - 03.2013
- Coordinated prior authorization requests, ensuring compliance with regulatory guidelines and company policies.
- Reviewed clinical documentation to assess medical necessity and accuracy of submitted prior authorizations.
- Collaborated with healthcare providers to obtain necessary information for timely approval of services.
- Implemented process improvements that enhanced efficiency in the prior authorization workflow.
- Analyzed trends in authorization denials and developed strategies to mitigate future occurrences.
- Trained new team members on procedures and best practices for handling prior authorizations effectively.
- Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
Education
Medical Insurance Coding And Billing - Medical Office Administration
Westwood College
Houston, Texas01-2005
Skills
- Client advocacy
- Crisis management
- Cross-cultural sensitivity
- Disaster recovery planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Organizational skills
- Detail-oriented
- Task prioritization
- Analytical thinking
- Conflict resolution
Timeline
Disaster Case Manager
Society of St. Vincent De Paul
05.2025 - Current
Customer Experience Analyst
Deckers Brands
11.2022 - 05.2025
Case Manager
Enlighten Resilience Texas
06.2020 - 10.2025
Disaster Case Manager
Society of St Vincent De Paul
05.2018 - 07.2020
Corporate Case Manager
A1 Passport And Visa
08.2014 - 04.2017
Medical Claims Analyst
Blue Cross Blue Shield of Texas
08.2013 - 04.2014
Prior Authorization Coordinator
United Healthcare Group
11.2008 - 03.2013
Medical Insurance Coding And Billing - Medical Office Administration
Westwood College