Regina Thomas
High Point
Summary
Dynamic office support specialist with extensive experience in administrative functions and financial support, recognized for reliability and adaptability in fast-paced environments. Demonstrates exceptional organizational skills and a proven track record of delivering outstanding customer service while managing multiple concurrent tasks. Possesses keen attention to detail and strong decision-making abilities, ensuring efficient operations in both team-oriented and independent settings. Eager to embrace new challenges and contribute to organizational success with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Administrative Assistant I
Guilford County Facilities
03.2017 - Current
- Provide advanced clerical support for Facilities Maintenance Division
- Responsible for answering the Call-Line
- Create work orders for maintenance service requests
- Receive and distribute office mail
- Manage and order office supplies
- Answer questions from employees and the public concerning street sign maintenance
- Collect and forward monthly gas receipts to Fleet Management
- Document monthly mileage into on-line system
- Maintain automobile service records and files
- Survey customers for feedback on work order completion then document and track results for management
- Audit work orders created by others within the department for accuracy
- Research budget and account codes for funding availability
- Assist with parking space reservations
- Process key requests and maintain county wide key log for all building keys issued to county employees
- Assist with creation and implementation of office procedures
- Assist Department of Transportation contacts with street sign creation and maintenance
- Assist Planning and Development, town managers and development contacts with new subdivision sign installations
Office Manager
Willie Cooper, Jr. CPA Firm
05.2015 - 03.2017
- Completed monthly accounts receivable processing
- Scheduled and attended meetings/appointments and conferences
- Created/maintained/updated office computer documents and spreadsheets
- Maintained and updated personnel files
- Ensured accurate completion of payroll and timely mailing of pay checks
- Coordinated daily assignments for office and contracted staff
- Recruited, interviewed and conducted background checks for new hires
- New hire training
- Performed customer quality service reviews
- Processed monthly vendor billing
- Tracked orders, checked shipments received, and reported damaged goods to vendors
- Compiled and maintained inventory balances, shortages and usage logs
- Managed and ordered supplies
- Monitored banking activities
- Coordinated approval processes for monthly accounts payable invoices
- Verified details of transactions, including funds availability and account balances
Officer/Senior Operations Analyst
Bank of America
10.1996 - 04.2015
- Received and resolved complex escalated complaints
- Collected and distributed mail and messages
- Maintained files of records, forms, and correspondence
- Processed customer payoffs and payments
- Created/maintained/updated computer documents, spreadsheets, tables, etc.
- Provided coaching and enhancement training for associates and management teams
- Gathered and distributed daily incoming production work flow
- Performed weekly and monthly quality checks on processed work
- Coordinated and scheduled travel for national management teams and all site associates
- Provided administrative support to the executive management team
- Implemented best practices to reduce office supply costs
- Acted as a liaison between multiple lines of business to provide administrative support
- Worked with attorneys and bankruptcy courts to ensure proper account handling
Education
Business Diploma - Office Automation
Guilford Technical Community College
Jamestown, NCSkills
- Office administration
- Customer service
- Records management
- Organized and efficient
- Office equipment operation
- Data entry
- Mail management
- Accounts Payable
- Accounts Receivable
- Payroll
- Invoice processing
- Advanced clerical knowledge
- Professional communication
- Computer skills
Timeline
Administrative Assistant I
Guilford County Facilities
03.2017 - Current
Office Manager
Willie Cooper, Jr. CPA Firm
05.2015 - 03.2017
Officer/Senior Operations Analyst
Bank of America
10.1996 - 04.2015
Business Diploma - Office Automation
Guilford Technical Community College
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