Regina Tiffe
Summary
Excellent relationship-building, problem-solving and communication skills. It brings joy to build relations with people from all over and I take pride in exceeding expectations from clients. I love being apart of an energized team who believes in positivity and values professional growth.
Overview
10
10
years of professional experience
Work History
Credentialing Specialist III
Host Healthcare
09.2021 - 05.2024
- Collaborated with healthcare providers to gather necessary information for an accurate credentialing process
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
CUSTOMER EXPERIENCE ASSOCIATE
RH
10.2020 - 09.2021
- Responsible for scheduling reservations for 11 different restaurants across America
- Ability to work remote, stay proficient with daily tasks and have excellent time management/organizational skills
- Provide first class service to all guests of RH and exceed expectations
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
HAIRSTYLIST
SELF EMPLOYED
01.2015 - 01.2020
- Exceptional customer service experience to every client while performing services
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Proficient in marketing with apps such as; Vagaro, Instagram, Facebook and Square
- Checked all clients in/out using Vagaro software
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL BUDGET PLANNERS
01.2014 - 01.2015
- Responsible for responding to all phone calls/emails in an efficient manner while providing amazing customer service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted clients in student loan debt & credit card management
- Ensured all client payments were processed
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
DI PIETRO TODD
01.2014 - 07.2014
- Responsible for providing amazing customer service to each client
- Managed high call volume and managed schedule for staff of 30
- Asserted salon polices and resolved all client problems while delivering exceptional customer service.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associates in Social Science -
Cerro Coso College
Associates in Psychology -
Cerro Coso College
Project Management
Google Project Management Certificate
In ProgressSkills
- Excellent organizational skills
- Detail-oriented
- Interpersonal, communication, and time management skills
- Proficient in Microsoft Office, Salesforce, Google Applications
- Analytical and Critical Thinking
- Confident navigating Google applications, Salesforce, Microsoft Office, and social media apps
- Document Management
- Friendly and professional conflict resolution
- Comfortable as a team player and working independently
- Strong Quality Assurance
References
- Vanessa Torrijos, 209-681-4808
- Raquel Barrientos, 209-981-5352
- Olivia Barbias, 949-633-7063
Timeline
Credentialing Specialist III
Host Healthcare
09.2021 - 05.2024
CUSTOMER EXPERIENCE ASSOCIATE
RH
10.2020 - 09.2021
HAIRSTYLIST
SELF EMPLOYED
01.2015 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL BUDGET PLANNERS
01.2014 - 01.2015
Front Desk Receptionist
DI PIETRO TODD
01.2014 - 07.2014
Associates in Social Science -
Cerro Coso College
Associates in Psychology -
Cerro Coso College
Project Management
Google Project Management Certificate
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