Regina Tiffe
Summary
Excellent relationship-building, problem-solving and communication skills. It brings joy to build relations with people from all over and I take pride in exceeding expectations from clients. I love being apart of an energized team who believes in positivity and values professional growth.
Overview
10
10
years of professional experience
Work History
Credentialing Specialist III
Host Healthcare
Remote
09.2021 - 05.2024
- Collaborated with healthcare providers to gather necessary information for an accurate credentialing process
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
CUSTOMER EXPERIENCE ASSOCIATE
RH
10.2020 - 09.2021
- Responsible for scheduling reservations for 11 different restaurants across America
- Ability to work remote, stay proficient with daily tasks and have excellent time management/organizational skills
- Provide first class service to all guests of RH and exceed expectations
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
HAIRSTYLIST
SELF EMPLOYED
01.2015 - 01.2020
- Exceptional customer service experience to every client while performing services
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Proficient in marketing with apps such as; Vagaro, Instagram, Facebook and Square
- Checked all clients in/out using Vagaro software
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL BUDGET PLANNERS
Dublin
01.2014 - 01.2015
- Responsible for responding to all phone calls/emails in an efficient manner while providing amazing customer service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted clients in student loan debt & credit card management
- Ensured all client payments were processed
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
DI PIETRO TODD
San Francisco
01.2014 - 07.2014
- Responsible for providing amazing customer service to each client
- Managed high call volume and managed schedule for staff of 30
- Asserted salon polices and resolved all client problems while delivering exceptional customer service.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associates in Social Science -
Cerro Coso College
Associates in Psychology -
Cerro Coso College
Project Management
Google Project Management Certificate
In ProgressSkills
- Excellent organizational skills
- Detail-oriented
- Interpersonal, communication, and time management skills
- Proficient in Microsoft Office, Salesforce, Google Applications
- Analytical and Critical Thinking
- Confident navigating Google applications, Salesforce, Microsoft Office, and social media apps
- Document Management
- Friendly and professional conflict resolution
- Comfortable as a team player and working independently
- Strong Quality Assurance
References
- Vanessa Torrijos, 209-681-4808
- Raquel Barrientos, 209-981-5352
- Olivia Barbias, 949-633-7063
Timeline
Credentialing Specialist III
Host Healthcare
09.2021 - 05.2024
CUSTOMER EXPERIENCE ASSOCIATE
RH
10.2020 - 09.2021
HAIRSTYLIST
SELF EMPLOYED
01.2015 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL BUDGET PLANNERS
01.2014 - 01.2015
Front Desk Receptionist
DI PIETRO TODD
01.2014 - 07.2014
Associates in Social Science -
Cerro Coso College
Associates in Psychology -
Cerro Coso College
Project Management
Google Project Management Certificate