Summary
Overview
Work History
Education
Skills
Timeline
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REGINA T. MCKNIGHT

Virginia Beach,VA

Summary

Client-focused professional with over 16 years of experience in customer success, administrative operations, and legal support, currently transitioning into medical billing and coding. Skilled in managing sensitive documentation, resolving complex client issues, and coordinating with legal and municipal professionals, including city clerks and attorneys. Currently completing a Medical Billing and Coding certification (expected September 2025), with a strong foundation in healthcare documentation, insurance claims, and regulatory compliance. Combines interpersonal expertise with technical billing knowledge to ensure accurate claim processing, clear communication, and exceptional service delivery. Seeking a remote, part-time entry-level role where legal, administrative, and billing experience can support efficient and compliant revenue cycle operations.

Overview

23
23
years of professional experience

Work History

Sr. Client Relations & Distribution Specialist

Civic Plus Corporation
09.2009 - Current
  • Determine price schedules and discount rates for all 3,500 clients
  • Resolve customer complaints regarding sales and services
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control or purchasing.
  • Developed strong relationships with suppliers, enabling prompt resolution of issues and improved communication channels.
  • Established effective communication channels between departments to ensure seamless flow of information regarding inventory levels and order status updates.
  • Assisted with budget planning activities related to distribution center operations by providing insights into anticipated workload fluctuations.

Enrollment Specialist

Benefits Specialists, Convergys
09.2003 - 01.2005
  • Assist clients with health insurance plan selection and enrollment processes.
  • Provide detailed information on coverage options, eligibility requirements, and benefits.
  • Verify client information and ensure accurate data entry into enrollment systems.
  • Respond to inquiries via phone, email, and chat regarding enrollment status and procedures.
  • Maintain compliance with HIPAA and other regulatory standards during client interactions.
  • Collaborate with internal departments to resolve enrollment issues and ensure timely processing.
  • Educate clients on renewal procedures, deadlines, and documentation requirements.
    Monitor and track enrollment metrics to support reporting and quality assurance efforts.
  • Handle sensitive client data with discretion and professionalism.

Accountant Secretary/Runner

Williams, Wilson & Sexton
08.2002 - 01.2003
  • Provided administrative support to accounting staff, including document preparation, filing, and data entry.
  • Assisted with invoice processing, expense reports, and basic bookkeeping tasks.
  • Maintained accurate records of financial transactions and organized confidential files.
  • Delivered and retrieved financial documents, checks, and contracts between departments and external partners.
  • Scheduled meetings, managed calendars, and coordinated communication between accounting and other departments.
  • Handled incoming calls and correspondence related to accounting inquiries.
  • Ensured timely delivery of documents to banks, clients, and government offices as needed.
  • Monitored office supplies and coordinated purchases for accounting-related materials.
  • Maintained a high level of confidentiality and professionalism in handling sensitive financial information.

Education

Certification in Medical Billing And Coding

DeVry University
09.2025

Bachelor of Science - Business Management

Kaplan University

Associate of Arts - Paralegal Studies

Keiser College
Tallahassee, FL
09-2025

Skills

  • Proficient in MS Office 365
  • Filing / Editing
  • Typing (50wpm)
  • Word Perfect
  • Office Procedures/ AR/AP
  • Communication Skills
  • Management Skills
  • Administration and Management
  • Customer relations
  • Resolving discrepancies

Timeline

Sr. Client Relations & Distribution Specialist

Civic Plus Corporation
09.2009 - Current

Enrollment Specialist

Benefits Specialists, Convergys
09.2003 - 01.2005

Accountant Secretary/Runner

Williams, Wilson & Sexton
08.2002 - 01.2003

Certification in Medical Billing And Coding

DeVry University

Bachelor of Science - Business Management

Kaplan University

Associate of Arts - Paralegal Studies

Keiser College

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