Summary
Overview
Work History
Skills
Timeline
Generic

Regina Tomasello

East Northport,NY

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Lewisy Fuel
East Northport, NY
12.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Office Manager

Zadrozny Fuel
Huntington Station, NY
09.2020 - 12.2023
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Organized company events including holiday parties, team building activities .
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Inside Sales Representative

International Auto Source
Woodbury, NY
04.2011 - 08.2020
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Delivered superior customer support to improve account retention rate.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Contacted new and existing customers to discuss product and service solutions.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Collaborated with team members to determine strategic sales approaches.
  • Assisted in resolving customer complaints in a prompt manner.
  • Cross-sold additional products or services based on customer needs
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Generated leads through cold calling potential clients.
  • Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Monitored competitor activities and recommended changes accordingly.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Created marketing campaigns to promote our products and services in the marketplace.
  • Analyzed market trends to develop competitive pricing strategies for new products and services.
  • Ensured compliance with all applicable laws and regulations related to selling practices.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company product
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Replenished and arranged items to maintain appearance.
  • Solicited feedback from customers on product features and service levels.
  • Identified customer needs by asking questions and advising on best solutions.

Skills

  • Appointment Scheduling
  • Account Updating
  • Data Collection
  • Information Security

Timeline

Customer Service Representative

Lewisy Fuel
12.2023 - Current

Office Manager

Zadrozny Fuel
09.2020 - 12.2023

Inside Sales Representative

International Auto Source
04.2011 - 08.2020

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Regina Tomasello