Regina Tucker

• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained computer and physical filing systems.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Responded to client calls and emails to answer questions about Auditing information and procedures.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Responded proactively and positively to rapid change.
• Helped large volume of clients every day with positive attitude and focus on customer satisfaction.

• Collect pricing and home options for new construction homes
• Pulled stock inventory for internal and external customers and maintained accurate stock room data entry
• Operated keyboard using data entry software entering tax information into computers.
• Provide daily data entry and personal computer requirements, including emails.
• Communicate with field managers and superintendent for the company.
• Performed administrative and data entry duties in relative to building supplies for new construction homes.
• Completed administrative work including data entry.

• Lead a Team of 5-6 Members And assisted them to Respond to customer queries in a timely and accurate way, via phone, email or chat within HIPAA compliance.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered products to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.

• Supervised patient behavior during daily academic routines to secure safety of students and staff.
• Crafted Behavioral Intervention Plans for individual students.
• Interpreted general objectives, laws, policies and procedures concerning Special Education program.
• Helped feeding and daily living skills to support physical and emotional well-being.
• Utilized positive reinforcement to maximize desired behavior and educational outcomes.
• Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
• Maintained accurate and confidential records of assigned students.