Summary
Overview
Work History
Education
Skills
Accomplishments
Working out. I love hiking and walking.
Timeline
Generic

Regina Van Gesen

Rochester

Summary

Dynamic customer service professional with proven expertise at Wegmans in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective sales strategies. Skilled in team development and product knowledge, consistently fostering a positive environment that drives repeat business and satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Wegmans
04.2012 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Associate / Trainer

Flex Training Center
04.2015 - 09.2018
  • Adhered to established cash handling procedures during all monetary interactions.
  • Built relationships with members to encourage and give motivation.
  • Provided positive first impressions to welcome existing, new, and potential members.
  • Engaged with customers to build rapport and loyalty.
  • Created a welcoming atmosphere within the gym to foster positive interactions.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Ensured gym cleanliness by carrying out essential cleaning duties for visual and scent appeal.
  • Guided individuals on safe and effective techniques for form and weight handling.

Education

Diploma - General Studies

Cohocton Central
Cohocton, NY
06.1991

Skills

  • Customer service
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • Team development
  • Prioritization
  • Building rapport
  • Dispute resolution
  • Product sales
  • Sales expertise
  • Order fulfillment
  • Store maintenance
  • Conflict mediation
  • Retail store support
  • Brand representation
  • Shipping and logistics

Accomplishments

    Started Doughnut of the week. I created a variety of new and unique Doughnut designs that I prepared for teammates and Manager at the Wegmans Bakery. They were so impressed and made me in charge of the project.

    First part time employee to learn every part of the produce department. Ex. Working in cut fruits and veggies. Learning convenience wall and Vegetable wall. I also raised my hand to learn how to put load away and fill the front, middle and back of produce floor. Meaning i filled berries, veggies, potatoes ect.

    Survived the Covid Pandemic will working in the frozen department at Pittsford Wegmans. I came in at 3am and started unloading our truck and worked many hours with a smile on my face. Till I got home. Lol.

Working out. I love hiking and walking.

I get to the gym on average 6 days a week.

I have been a fan of nature ever since I was younger and haven't stopped hiking and exploring.

I also enjoy biking and playing guitar.

I'm known not to shy down and show off my awesome dance moves.

Always listening to music and love watching scary movies.

Timeline

Sales Associate / Trainer

Flex Training Center
04.2015 - 09.2018

Customer Service Representative

Wegmans
04.2012 - 10.2024

Diploma - General Studies

Cohocton Central
Regina Van Gesen