Regina Vasquez
Riverside,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
19
19
years of professional experience
Work History
Package Handler Trainer
Fed EX
11.2018 - Current
- Collaborated with team members to achieve daily goals and meet company objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Trained new employees on proper Loading and Unloading of trailers, using the proper equipment.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Monitored outgoing packages for proper labels and accurate address information.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Inspected items for defects and damage.
- Sealed containers and packages with glue, tape or other materials.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
QA
Fed Ex
11.2018 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed packages that were damaged, or had wrong addresses so they could be delivered at a proper time.
- Created successful test scripts to manage automated feature testing,
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Adhered to standardized software quality assurance best practices, policies and processes.
Shipping Manager
Perfect Fit
03.2015 - 10.2018
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Lead team of 30 employees packaging, palletizing and shipping up to 200 boxes per day.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Clerical Administrative Assistant
San Bernardino Unified School District
08.2004 - 09.2009
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and parent appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Medical Assistant - Medical Assistant
Concorde Career College
San Bernardino, CA05.1997
High School Diploma -
Colton High School
Colton, CA06.1990
Skills
- Truck Loading and Unloading
- Organizational Systems
- Project Specifications
- GMP and ISO Compliance
- Customer Order Fulfillment
- Cycle Counts
- Customer Experience
- Team Meetings
- Reading Comprehension
- Bilingual in Spanish
- Back graound with multiple lines and customer service
Languages
Spanish
Native or Bilingual
Timeline
Package Handler Trainer
Fed EX
11.2018 - Current
QA
Fed Ex
11.2018 - Current
Shipping Manager
Perfect Fit
03.2015 - 10.2018
Clerical Administrative Assistant
San Bernardino Unified School District
08.2004 - 09.2009
Medical Assistant - Medical Assistant
Concorde Career College
High School Diploma -
Colton High School
Similar Profiles
Mark LawrenceMark Lawrence
Delivery Route Driver at Fed ExDelivery Route Driver at Fed Ex
Jabari Clemons-MongareJabari Clemons-Mongare
Package Handler/Sorter at Fed ExPackage Handler/Sorter at Fed Ex
Carley McCormackCarley McCormack
Scanner and package Handler at FED EXScanner and package Handler at FED EX
MARY KEEGAN FRUTCHEYMARY KEEGAN FRUTCHEY
Ground Package Handler at Fed ExGround Package Handler at Fed Ex
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works