Regina Vasquez
Daytona Beach ,FL
Summary
Property Manager with a proven track record at Great Ocean Condos and Homes as well as Oceans Luxury Realty, enhancing owner and guest satisfaction through expert property management and outstanding customer service. Skilled in maintenance coordination and staff leadership, I've significantly improved retention rates and operational efficiency. My approach fosters positive relationships and high-quality service delivery, showcasing my ability to motivate teams and manage multiple properties adeptly.
Overview
12
12
years of professional experience
Work History
Property Manager
Great Ocean Condos and Homes
02.2024 - Current
- Fostered positive relationships with property owners, leading to high retention rates.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for guests and maintaining property aesthetics.
- Managed multiple properties simultaneously.
- Notified the appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with staff on cleaning, maintenance and upkeep.
- Built a network of reliable contractors to ensure quick response times for repairs.
Cleaning Department Manager
Oceans Luxury Realty
02.2014 - 02.2024
- Developed strong relationships with owners through excellent customer service and quick unit turnover time.
- Led a team of cleaners to consistently complete multiple units on time and within budget constraints.
- Enhanced guest satisfaction with thorough quality control checks and prompt resolution of any cleaning issues.
- Reduced staff turnover by providing training and a supportive work environment.
- Recruited new employees based on their aptitude, experience, and commitment to maintaining high standards in the industry.
- Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
- Increased efficiency by assigning specific tasks based on individual strengths and skills among the crew members.
- Maintained clear lines of communication between team members.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Recruited, interviewed and hired employees.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
Bartender
The Station Bar
01.2013 - 04.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Associate
Piercing Pagoda of Zale
07.2014 - 03.2015
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing knowledge of gemstones, metals, and designs.
Education
Daytona State College
Daytona Beach, FLHigh School Diploma -
Mainland High School
Daytona Beach, FL2010
Skills
- Property Management
- Property Inspections
- Customer service-focused
- Staff Management
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling and Coordination
- Clear Communication
- Owner and Guest Relations
- Billing
- Employee Motivation and Guidance
Additional Information
In 2012 I started my first cleaning job. I enjoyed the instant satisfaction of walking into a unit, cleaning and seeing the immediate results. Cleaning has always been therapeutic for me. After a few years, I went into Cleaning Management. I worked my way up to Assistant Manager then finally the Manager. After a few years of that I was ready for a change. I switched from Cleaning Department Manager to Property Manager. I love the industry I'm in and cant wait to see what the future hold and what else I can learn!
Timeline
Property Manager
Great Ocean Condos and Homes
02.2024 - Current
Sales Associate
Piercing Pagoda of Zale
07.2014 - 03.2015
Cleaning Department Manager
Oceans Luxury Realty
02.2014 - 02.2024
Bartender
The Station Bar
01.2013 - 04.2015
Daytona State College
High School Diploma -
Mainland High School
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