Regina Vella
Lakeland,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Emerging Store Manager
Walgreens
Lakeland, FL
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 11 store employees successfully in fast-paced environment through proactive communication, positive feedback, and coaching.
- Rotated merchandise and displays to feature new products and promotions monthly.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules for front end based on forecasted customer levels, individual employee knowledge, and service requirements.
- Guided team members to maintain high productivity and performance metrics.
- Focused on store and district metrics for fiscal year. Make sure metrics are hitting above 80% in applicable areas.
- Screened applicant resumes and coordinated in-person interviews.
- Hired, trained, and mentored new staff.
- Informed employees of hiring, relocation processes, and how to gain human resource knowledge.
- Updated and maintained employee attendance records.
Shift Lead/Pharmacy Technician
Walgreens
Plant City Fl, Lakeland, Fl
11.2021 - 07.2023
- Pushed team members along with myself to sell credit cards for store in effort to be top in district and build on to company finances.
- Traveled throughout district in efforts to train and build.
- Trained new employees and delegated daily tasks and responsibilities.
- Checked store sales and beauty consultant sales daily.
- Provided feedback and ideas.
- Followed internal database to track news, weekly events, and drive merchandising ideas.
- Completed store opening and closing procedures and balanced tills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted medication and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions.
- Followed core workflow.
Shift Supervisor Rx
CVS Pharmacy
Plant City, FL
05.2020 - 11.2021
- Trained team members in successful strategies to meet operational and sales targets for front end of store.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized through ordering product or working distribution to sales floor from warehouse.
- Walked departments each shift to evaluate performance and created priorities for staff such as cleaning, stocking, front facing, inventory adjustment and merchandising.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Assisted in pharmacy to fill and type prescriptions accurately. Stocked medications and learned pharmacy environment and any additional duties.
- Exceptionally knowledgeable in photo area and able to keep up with holiday gifts and orders.
- De-escalated any situation to arise and provided feedback to team members for performances during shifts.
Warehouse Person
Publix Distribution Center
Lakeland, FL
07.2017 - 03.2020
- Started each morning with team meeting to go over objectives, goals, statistics, and stretching to ensure safe workplace practices.
- Worked with peers to select and stock product.
- Worked with selectors to select over 20,000 cases.
- If someone needed assistance would pull together as group to help find resolutions for cleanup, loading, or dropped pallets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Department Manager
Walmart Corporation
Brandon, FL
11.2015 - 06.2017
- Managed two departments.
- Controlled inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team and employees to create weekly priorities based on current trending sales through morning meetings.
- Communicated with managers of other departments to maintain transparency and productive workflow for associates.
- Worked side by side with 9 vendors to sell and order best product for merchandising and signage ideals.
- Led 5 team members within retail operation.
Education
Associate of Science - Business Administration And Management
Polk State College
Lakeland, FL12.2024
High School Diploma -
Mulberry High School
Mulberry, FL05.2013
Skills
- Retail Chain Management
- Team Supervision/Development
- Certified Pharmacy Technician
- Attention to Detail
- Interpersonal Communication
- Organization and Time Management
Timeline
Emerging Store Manager
Walgreens
07.2023 - Current
Shift Lead/Pharmacy Technician
Walgreens
11.2021 - 07.2023
Shift Supervisor Rx
CVS Pharmacy
05.2020 - 11.2021
Warehouse Person
Publix Distribution Center
07.2017 - 03.2020
Department Manager
Walmart Corporation
11.2015 - 06.2017
Associate of Science - Business Administration And Management
Polk State College
High School Diploma -
Mulberry High School