Regina Wallace
Harker Heights,TX
Summary
Reputation for getting things done quickly and efficiently with strong attention to details. Flexible with the skill to prioritize workload and meet deadlines. Conscientious, hardworking contributor, with business and supervisory experience. Able to perform and work long hour under pressure. Ability to develop constructive working relationships.
Overview
14
14
years of professional experience
Work History
Computer Specialist
HEB Grocery Store
Harker Heights, TX
09.2021 - Current
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data back ups to restore functionality.
Correctional Officer
Texas Department Of Criminal Justice
Gatesville, TX
11.2020 - 09.2021
- Made rounds at specified intervals and conducted head counts and roll calls.
- Arranged for medical and dental care of inmates.
- Supervised inmates clearing debris from roadways and drains.
- Delivered inmates to work sites and returned safely by following protocols.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Total Store Sanitation Team
HEB Grocery Store
Harker Heights, TX
05.2019 - 10.2020
- Coordinated with day management regarding on-going issues.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Assistant Store Manager
Walmart
Harker Heights, TX
02.2008 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff of75 + including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas every to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sale
Education
Social Work
Berufsbildende Schule Trier
Trier, Germany06.1989
High School Diploma -
Neutor Schule
Mainz, Germany06.1987
Skills
- Product and Service Sales
- Business Development and Planning
- Scheduling
- Sales
- Inventory Control
- Staff Management
- Product Knowledge
- Visual Merchandising
Timeline
Computer Specialist
HEB Grocery Store
09.2021 - Current
Correctional Officer
Texas Department Of Criminal Justice
11.2020 - 09.2021
Total Store Sanitation Team
HEB Grocery Store
05.2019 - 10.2020
Assistant Store Manager
Walmart
02.2008 - 01.2019
Social Work
Berufsbildende Schule Trier
High School Diploma -
Neutor Schule
Similar Profiles
Sam FarrellSam Farrell
Market Deli Associate at HEB Grocery StoreMarket Deli Associate at HEB Grocery Store
Luis Enrique CondeLuis Enrique Conde
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Jacob TrevinoJacob Trevino
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Lauren DabneyLauren Dabney
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Chuck FarrellChuck Farrell
Service Manager at Patriot Buick GMCService Manager at Patriot Buick GMC