Regina Waller

I have been a licensed Medicare agent in Mississippi as well as 22 other states. I have been working remotely for Ttec Holdings Inc since 04/14/2020 who was a Bpo for Assurance a Prudential Insurance CO. I am certified and appointed with 5 major Medicare advantage insurance companies . I have a talent for relating and connecting with people easily. I have the ability to reach out to the clients needs. I can then evaluate and present them With options that will meet their needs. I Want To Make Sure They Are Fully Protected and understand the plan they are selecting is the best option for them including coverage provider network and cost sharing.

Additionally before accepting the offer to go to Ttec college of insurance position I was a Customer Service Representative with Bank of america for approximately 7 months of experiencing and assisting customers using active listening and customer needs such as answering questions about banking services such as account information, Consistently friendly and professional when handling diverse customer needs in high-volume remote environment. Not only did I work with a large call volume.I Smoothly managed workflow and optimize team strengths to meet the needs of my clients. I am a Dedicated Customer Service and licensed healthcare agent motivated to improve service, satisfaction and contribute to overall company success. I am a well-developed communicator versed in how to effectively help clients meet there Healthcare needs.