Summary
Overview
Work History
Education
Skills
Timeline
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Regina Walters

Philadelphia,PA

Summary

Proven to enhance patient well-being and satisfaction, I leveraged compassionate caregiving and medication administration skills at Sarah Care. My approach, blending emotional support with rigorous health and safety standards, significantly improved client outcomes. Adept at fostering trust and ensuring privacy, my contributions have been pivotal in advancing care quality and efficiency.

Overview

9
9
years of professional experience

Work History

Direct Care Worker

Sarah Care
05.2024 - Current


  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.

Licensed Insurance Agent

Blue Skye Financial Services
03.2024 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.

Home Care Provider

All American Care
06.2019 - 04.2021


  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Client Care Representative

Woods Services
02.2015 - 01.2018
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Maintained accurate records of all client interactions, ensuring seamless communication across departments.
  • Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base.
  • Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
  • Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
  • Reduced average call handling time with effective problem-solving strategies.
  • Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
  • Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
  • Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.

Education

Certification - ADLS Assisted Living,and Safety Protocols

Caregiver Home Care Course
Online Philadelphia
04.2023

Child Development

Community College of Philadelphia
Philadelphia, PA
2010

Skills

  • Patient Care
  • Medication Administration
  • Reliability and punctuality
  • Meal Preparation
  • Personal Hygiene Assistance
  • Emotional Support
  • First aid and safety
  • Care plan assessment
  • Nutrition monitoring
  • Progress Documentation
  • State regulations knowledge
  • Mobility Assistance
  • Recreational Activities
  • ADL support
  • Health and safety requirements
  • Disability Awareness
  • Household Cleaning
  • Meal Planning and Preparation
  • Caring Companionship
  • Light Housekeeping
  • Ability to Lift

Timeline

Direct Care Worker

Sarah Care
05.2024 - Current

Licensed Insurance Agent

Blue Skye Financial Services
03.2024 - Current

Home Care Provider

All American Care
06.2019 - 04.2021

Client Care Representative

Woods Services
02.2015 - 01.2018

Certification - ADLS Assisted Living,and Safety Protocols

Caregiver Home Care Course

Child Development

Community College of Philadelphia

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Regina Walters