Regina Washington
Customer service
Gaston,SC
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2022 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Medical Assistant
Lexington Medical Center
04.2022 - 05.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Measured patient spirometry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Nurse Technician
Lexington Medical Center
06.2018 - 04.2022
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of [Number]+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Environmental Services Housekeeper
Lexington Medical Center
06.2017 - 06.2018
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
Education
Associate of Applied Science - Medical Assisting
Fortis College
Columbia SC10.2015
Associate of Applied Science - Medical Billing And Coding
Fortis College - Centerville
Dayton, OH03.2013
Skills
- Customer Service
- Visitor screening
- Ground Patrol
- Reporting skills
- Workplace Safety
- Perimeter security
- Verbal and written communication
- Vehicle inspections
- Direct Patient Care
- Compassionate Care
- Patient Care
- Critical Care Nursing
- Home Health Care
- OSHA safety expert
- Patient Monitoring
- Collecting vitals
Timeline
Security Officer
Allied Universal Security Services
10.2022 - Current
Medical Assistant
Lexington Medical Center
04.2022 - 05.2023
Nurse Technician
Lexington Medical Center
06.2018 - 04.2022
Environmental Services Housekeeper
Lexington Medical Center
06.2017 - 06.2018
Associate of Applied Science - Medical Assisting
Fortis College
Associate of Applied Science - Medical Billing And Coding
Fortis College - Centerville
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