Regina Washington
Columbia,SC
Summary
Dynamic and results-oriented professional with a proven track record in rapport-building and fostering trust among students, parents, and faculty. Exceptional customer service and organizational skills complement strong listening abilities, enabling effective communication and understanding of diverse needs. Adept at swiftly identifying and resolving issues, ensuring a seamless experience while minimizing frustration and preventing escalation. Committed to creating a positive environment that supports educational success and enhances stakeholder satisfaction.
Overview
20
20
years of professional experience
Work History
English Teacher
Calhoun Falls Charter School
09.2018 - Current
- Plan and teach American and British Literature classes and provide support to students in English 101 and English 102 courses.
- Teach reading comprehension, composition, and literary analysis of American and British Literature to a diverse group of students through small and large instruction.
- Manage the classroom by encouraging student responsibility and self-advocacy while reinforcing classroom expectations and using restorative practices.
- Instruct students with moderate learning disabilities and emotional disturbances.
- Input grades daily into the PowerSchool Portal.
- Proactively provide weekly communication home to parents/guardians via phone calls and emails to keep them updated with their student’s progress.
School Testing Coordinator
Calhoun Falls Charter School
09.2018 - Current
- Effectively coordinate the administration of state and local assessments, including but not limited to, benchmarks, ACCCESS, EOCEP, MAP, SC READY, and SC PASS tests.
- Attend all district-level training to ensure that the school is current with all testing updates and procedures.
- Conduct training for staff prior to testing that outlines guidelines for administering and maintaining a secure test environment.
- Ensure that students receive appropriate testing accommodations.
- Help identify testing irregularities.
Parent Liaison
Calhoun Falls Charter School
09.2018 - Current
- Serve as school liaison to provide communication between parents, teachers, and school personnel to remove barriers to increase student success rates.
- Provide weekly communication to parents/legal guardians via phone calls and emails.
- Keep records and all documentation pertaining to meetings/contact with students and their families.
- Created and coordinated educational events to increase parental involvement.
- Send mailings home about important school events and upcoming testing dates.
- Facilitate and attend meetings with parents, teachers, and administrators.
MTSS Coordinator
Calhoun Falls Charter School
09.2018 - Current
- Communicate and collaborate with parents to suggest strategies that can be implemented at home further support students.
- Facilitate meeting with the MTSS team to identify the needs of students and create plans to better support students academically and emotionally.
- Communicate with teachers to get feedback on the academic and emotional progress of students.
- Actively participate in all district-level training opportunities to learn and implement effective teaching strategies.
Student Services Program Coordinator—Dual Enrollment
Piedmont Technical College
03.2013 - 09.2018
- Successful coordination of the Dual Enrollment Program between Piedmont Technical College and local high schools, home school associations, and career centers in seven county service areas.
- Efficiently serve an average of 700+ students per semester. Including, but not limited to, inbound/outbound phone calls, e-mails, registration into classes, placement testing, grading, textbooks, and preparing reports and billing.
- Develop publicity and timetables to promote the program.
Adjunct Instructor—Early Childhood Development and Microsoft Office
Piedmont Technical College
03.2010 - 01.2016
- Taught courses aimed at Early Childhood Education and Microsoft Word and Excel.
- Fostered an environment to encourage student success through open communication and positive feedback.
- Initiated interactive activities to develop a deeper understanding and foster a positive learning environment.
Administrative Specialist II—Receptionist
Piedmont Technical College
03.2009 - 01.2013
- Served as the central point of contact for students and visitors.
- Managed receptionist area by greeting visitors, and answering busy multi-phone lines, while maintaining a professional calm demeanor and telephone tone.
- Transferred calls to the appropriate personnel.
Circulations—Customer Service Representative
Greenville News
10.2007 - 01.2009
- Handled inbound calls for customer inquiries, including but not limited to, payments, billing, delivery issues, etc.
- Exceeded sales goals through subscription renewal.
- Initiated outbound calls to increase customer retention.
- Provided follow-up calls regarding delivery issues to maintain customer satisfaction.
- Averaged 25 calls per hour, by maintaining a 3-minute average handling time for each call.
Call Center—Customer Service Representative
Alltel
05.2005 - 06.2007
- Inbound and outbound calls.
- Provided a detailed explanation of billing charges.
- Offered additional products and services to exceed sales goals.
- Handled irate customers by providing reasonable resolutions to diffuse heated situations and avoid escalations.
Education
Master of Arts - Early Childhood Education, MAED
Ashford University
Clinton, IA02.2011
Bachelor of Arts - English and Theater, BA
Limestone College
Gaffney, SC05.2008
Associates of Arts - undefined
Limestone College
Gaffney, SC05.2006
Skills
- Student motivation
- Problem-solving skills
- Student support
- Classroom management
- Customer service
Accomplishments
2023-24 Leadership cohort, which traveled abroad to London, England and Miami, Florida to study and observe educational practices at prestige schools.
2023 Presented at National Charter School Conference Austin, TX
2022 Presented at National Charter School Conference Washington, DC
Timeline
English Teacher
Calhoun Falls Charter School
09.2018 - Current
School Testing Coordinator
Calhoun Falls Charter School
09.2018 - Current
Parent Liaison
Calhoun Falls Charter School
09.2018 - Current
MTSS Coordinator
Calhoun Falls Charter School
09.2018 - Current
Student Services Program Coordinator—Dual Enrollment
Piedmont Technical College
03.2013 - 09.2018
Adjunct Instructor—Early Childhood Development and Microsoft Office
Piedmont Technical College
03.2010 - 01.2016
Administrative Specialist II—Receptionist
Piedmont Technical College
03.2009 - 01.2013
Circulations—Customer Service Representative
Greenville News
10.2007 - 01.2009
Call Center—Customer Service Representative
Alltel
05.2005 - 06.2007
Bachelor of Arts - English and Theater, BA
Limestone College
Associates of Arts - undefined
Limestone College
Master of Arts - Early Childhood Education, MAED
Ashford University
Summary of Qualifications
- Over 7 years of experience in teaching and classroom management.
- Over 7 years of experience as a school testing coordinator.
- Over 18 years of experience in customer service and handling confidential information.
- Over 16 years of combined experience in K-12 and higher education.
- Over 6 years of experience as a customer relations specialist in a call center setting.