Regina Weeks
Mounds,OK
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Client Support Specialist
AmericanChecked, LLC
02.2012 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Establish new clients
- Create client dashboards for comprehensive client reports
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assist in onboarding and developing new employees
- Generated reports for internal evaluation of operations.
- Trade Show booking, booth and material preparation, submission of speaker proposals.
- Facilitated company's product and package price increase to all clients.
- Completed vendor audits and conducted client audits
- Assisted AR in reconciling and collection of delinquent accounts.
- Review of vendor invoices.
- Managed vendor renewals and re-certifications.
- Assisted in PBSA re-accreditation process
- Process Public Record searches, reporting guidelines (FCRA).
Media Buyer
Brothers And Company
03.2005 - 11.2010
- Negotiated and purchased advertising space in trade magazines and journals as well as streaming services and TV on behalf of several large outdoor clients.
- Developed strong relationships with advertisers.
- Collaborated with upper management regarding media plans and campaigns.
- Juggled multiple projects and several clients at time successfully and always met tight deadlines.
- Reconciled invoices to media buy.
Education
High School Diploma -
Proctor R. Hug High School
Reno, NV06.1989
Skills
- Project Planning
- Critical Thinking
- Customer and Client Relations
- Advanced Excel Skills
- Data Collection
- Senior Leadership Support
- Employee Training
- Detail Oriented
- Billing and Account Reconciliations
- Workday, Teams and Zendesk platforms
- Process Improvements
- Time Management
Timeline
Client Support Specialist
AmericanChecked, LLC
02.2012 - Current
Media Buyer
Brothers And Company
03.2005 - 11.2010
High School Diploma -
Proctor R. Hug High School