Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
AdministrativeAssistant

Regina Wells

Manning,SC

Summary

Dedicated and results-driven professional with extensive experience in leading customer service teams, skilled at driving performance and delivering top-notch customer satisfaction. Expert in managing team operations, training staff, and implementing process improvements to enhance service quality. Strong attention to detail, methodical approach, and solid work ethic ensure tasks are completed quickly and accurately.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Private Practice
01.2025 - Current
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Maintained database of client contact information with accuracy and attention to detail.

Administrative Assistant

Volvo Cars USA
01.2019 - 12.2024
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.

Customer Service Representative

Sykes Enterprises
01.2017 - 12.2019
  • Provided inbound customer support for financial service accounts, including resolving billing issues and updating account information.
  • Ensured customers were informed about account balances, fees, and transaction history.
  • Maintained accurate records of client communications and resolved escalations professionally.

Patient Service Representative

Ambetter Health
01.2014 - 01.2017
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
  • Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
  • Scheduled appointments and assisted with referrals.

Customer Service Representative

Hampton by Hilton
01.2009 - 12.2014
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

HR Executive

Pilgrim's Pride
01.2002 - 12.2009
  • Prepared reports on various aspects of Human Resources functions such as turnover rates, absenteeism levels.
  • Conducted exit interviews to identify areas of improvement in recruitment processes.
  • Assisted with the development of HR policies and procedures, including benefits administration, performance management, compensation planning and recruitment.

Education

High School Diploma - undefined

Scotts Branch High School
SC

Skills

  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Customer Service & Call Center Operations
  • Front Desk Management & Scheduling
  • EMR & Data Entry Systems
  • Conflict Resolution & Multitasking
  • Filing, Scanning, and Records Management
  • Time Management & Organization
  • OSHA Compliance (Manufacturing)

PERSONAL INFORMATION

Available: Remote, Hybrid, or On-Site Opportunities

Timeline

Administrative Assistant

Private Practice
01.2025 - Current

Administrative Assistant

Volvo Cars USA
01.2019 - 12.2024

Customer Service Representative

Sykes Enterprises
01.2017 - 12.2019

Patient Service Representative

Ambetter Health
01.2014 - 01.2017

Customer Service Representative

Hampton by Hilton
01.2009 - 12.2014

HR Executive

Pilgrim's Pride
01.2002 - 12.2009

High School Diploma - undefined

Scotts Branch High School

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Regina Wells